Companies on Trustpilot can choose relevant categories to describe their industry, products, or services. All companies in a category are eligible to be best in that category if they’re actively asking for reviews and have received 25 or more reviews in the last 12 months. Some companies on Trustpilot aren’t eligible to be best in a category, and others aren’t on Trustpilot at all.
Best Buy
Trustfeed Score 3.9
London, Canada
Alya H
Great purchase experiences, the staff do their best to accommodate all guests and I’m sorry to hear that some people had some negative experiences. Pe...
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Trustfeed Score 3.8
Windsor, Canada
Lisa Lawhead
Do not have anything good to say about these guys. Purchased a washing machine at the store, HAD to pay the mandatory 80 delivery fee even though we w...
Factory Direct
DAVID PARON
I would like to acknowledge the service and special attention I received from your representative ERIC today. He was extremely helpful and patient wit...
Sarnia, Canada
D R
C L E A R M E S S A G E !!!! Luke Irvine (one of the managers in store) is absolutely the best employee I’ve ever dealt with at the Best Buy in Sarni...
Trustfeed Score 4.0
Chatham-Kent, Canada
monty dhanjal
I place order online it’s been 11 days still don’t have tracking no , when I call customer service they said they even don’t have and they process you...
Chilliwack, Canada
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Trustfeed Score 3.6
Surrey, Canada
RACHEL ANDREWS
I wanted to appreciate Mr. Aziz who helped me to buy a dongle for my laptop in which my previously purchased item was not compatible. I felt he is kno...
Trustfeed Score 3.7
Burnaby, Canada
IndoAmeriCan भारतीयअमेरिकन
I have brought a DJI drone, wireless headphones and a laptop from the store. Overall I feel very welcome and taken care of in the store. I used to pur...
Waterloo, Canada
Kyle Diebolt
very helpfull staff got my order put together within 20 minutes, my only issue is that despite being covid and me wearing my mask and taking a cab to ...
Kitchener, Canada
Neluka Leanage
The sales and support for laptops are great here. They were helpful for my new laptop purchase and also during covid and having to be outside, receive...
Evan Egerhazi
All their stuff is refurbished at less than fair prices for the quality. It’s ironic to call it factory direct because an item being refurbished isn't...
Guelph, Canada
Liz B
The employees here are racist. I witnessed them making racist remarks and laughing about it. They were also very condescending and degrading towards p...
Victoria, Canada
D
I forgot to leave a review the last time I was in. I pulled up returning a fridge right when you were closing a number of months back and I don't reme...
Vancouver, Canada
Google Guide
Big box electronics and appliances store. Has everything you need in store or online. They don't have many floor staff to help customers. Free surface...
Brantford, Canada
Brenda Louise Fortin
This is a amazing store. The employee service goes above and beyond before the pandemic and after. I will always return to this store. Bravo for makin...
Duncan, Canada
Brian Bancroft
Nice sales staff, but their monitor selection resembled more the Monty Python cheese shop sketch than that of a store that was in the business of sell...
Hamilton, Canada
Jason Dusome
Worst customer service ever. Recently bought as laptop. It came with a few promos. Some that were free. Our sales person didn't even mention it to us....
Orangeville, Canada
JL M
Terrible service!! They would not let my 89-year-old Father upgrade his broken phone because his passport was expired. He no longer drives, so his Pas...
mike coyne
absolutely fantastic place to shop I got a beautiful new oven from there and everyone that works there is an absolute delight to have the privilege of...
Visions Electronics
Micheal Gerhardt
Financed some products from this location & during checkout, we experienced some technical difficulties on the finance company's end. Liam & Mike went...
Burlington, Canada
alexandra c-m
Chris N is an employee at the Brant location Best Buy. Chris was quick to help me out when I was waiting in line and got me the item I came in to the ...
Trustfeed Score 3.5
West Vancouver, Canada
Kyle Power
Krish was great help on Sunday when I went in to buy an iPad and Apple watch. He was very knowledgeable about the warranties and went over my options ...
Ancaster, Canada
Humility Coronel
Regarding lines for covid. They should have one line dedicated to returns considering some people have huge items to return.
Vanraj Lamborghini
Helpful cherish staff. I was hoping for very cheap deals but turns out that this store didn’t had crazy deal at that time which I heard from other peo...
Hi-Fi Centre
Trustfeed Score 4.5
Dale Styner
Purchased a turntable today from Dennis. I went in with ideas and questions, and he was courteous, professional and able to answer all of my questions...
Milton, Canada
Dio
EXTREMELY SLOW Service and incompetent. Went there to get a simple price adjustment done, and I get it that because of COVID rules it'll take a little...
Whitby, Canada
Daniel Lacroix
I bought an imac in November 2020. Once I had it home and up and running, I check the specs and found out it was a 2017 model. I ask if it was new and...
Trustfeed Score 4.2
Niagara Falls, Canada
Anne Gustin
I went during close-down. I didn't order ahead, hoping they could make suggestions, like the location in Burlington. I'm standing at the door and she ...
Beam Central Vacuum Systems
Herman Lam
Came here to get a replacement part for my vacuum system and got really helpful tips on how to install it. Great service
Oakville, Canada
Kathleen Garcia
Had such a nice experience with the older manager there. He was super helpful and gave us a great deal on laptops. He helped answer all questions and ...
Mississauga, Canada
Mary Abdelsayed
Good place overall just deals always sold out. They have most things we need. They have cell phone plans and booths . Cameras, alarm systems, televisi...
Brampton, Canada
Burt_tube
Great prices. Went in and got out. Quick and easy. For a liquidation store its kept clean. Shop online and pickup with ease
East Gwillimbury, Canada
Terry P. G.
This is a good Best Buy, I have used their online purchase ahead program here. Worked well for me. Staff are good and helpful. Never long lines to cas...
North York, Canada
Sanatana Infiniti
Found what I need and the keyboard and mouse works well. Spacious store and lot of eye catching time wasting good available for a individual who just ...
Richmond Hill, Canada
K
I have never in my whole life witnessed such an utter disregard for human life by Taylor. Tried curbside check in, but it didn't seem to work. Pulled...
Newmarket, Canada
john boy
Some times there stuff is second best and does not work when you get home.
Orillia, Canada
Great friendly staff here ,The young man who assisted me was friendly and knew his stuff, wish I had gotten his name. They are never pushy here, I lik...
Langley City, Canada
Kirby McArthur
I have been shopping at Visions for my home entertainment needs for awhile now. Been in several different locations and I can tell you with confidence...
The Sound Room
Trustfeed Score 4.6
North Vancouver, Canada
Glenn Berg
The place is amazing. Great help from the staff and they helped me put together my dream audio system. I would recommend this to all of you who are se...
Liquid Sound
Trustfeed Score 4.7
Brock Turner
Cool place with very cool gear for all levels of audiophiles. The owner talks with you (not at you) about what would fit your needs in a comfortable, ...
Oshawa, Canada
Bradley Elliott
I just want to say this store is doing a great job with all the Covid measures and safety of everyone. I did a curbside pick up of a online order and ...
I really enjoy the Factory Direct stores. I have been shopping at their locations for years. Yes they have good deals on TVs and computer stuff , but ...
Trustfeed Score 3.4
Nanaimo, Canada
rob turgeon
Do not do business with these people. I ordered and paid for a digital download from them and did not receive it. I called to see where it was and the...
Best Buy Distribution Centre
Langley Twp, Canada
nihilo11
Got a slightly dented dishwasher for half price. Needed it tonight, got it tonight. Staff friendly, prices great.
Scarborough, Canada
Imtiaz Johan
Not well informed representative. On the website it is mentioned that if you buy a Samsung S21 ultra 1. you will get 150 gift card plus Samsung wirele...
Gibson Sound & Vision
Trustfeed Score 4.8
Saulus
I have been dealing with Gibson S&V for years and have nothing but great things to say. They have knowledgeable staff, an excellent selection of produ...
Ebhrahim Shaikh
Terrible customer service and the guy who came out to deliver the goods was acting like he was doing me a favor. He didn’t realize that I actually pai...
Frank
I would never purchase another item from this store... the worst experience in trying to make a return of an unopened item today.. no refund, no store...
Toronto, Canada
Diego Ruiz
Corey helped us a lot!! He made our Christmas funnier with the dock of the Nintendo switch so kind the staffs and good quality the purchase!! Thanks
Av Lounge
Trustfeed Score 5.0
Brett Cameron
Chris and his team have worked on our house twice. Our first experience was amazing as Chris built a complete home audio system and network throughout...
Peterborough, Canada
kyle jones Productions
They cant even answer the phones. They completely switched it up to online chat or a call center. Customer service is out the window. I just want to b...
Rhonda Joseph
Went to the Best Buy Clearance Centre on Saturday (3rd of October) looking for a fridge. Please be aware of any holes, dents, scratches, etc on any of...
Canadian Smart Systems
Adam Weremi
Eric and his team were very professional, courteous, and knowledgeable. The installation was seamless and quick and they cleaned up after the installa...
Matthew Fernandez
No real issues with the pickup counter and usually most items in stock. Fairly quick to get orders ready and they seem to even be helping people that ...
Kru Smart Homes Automation
Margaret Rosenfeld
We used Kevin and his Kru for our smart house automation and we couldn’t have been in better hands. During the design process, he listened to our need...
Arti Premjee
We had purchased a Dyson Vacuum from this store a few weeks ago and finding it not so convenient to use, decided to exchange it for a higher and more ...
Darren Ross
Very very Happy with Manager and Patrick for all super great service and such. Had small concern and both came to my house to address no if ands or bu...
Best Buy Appliance Clearance Centre
Bikram Bhattarai
It’s good overall, but maybe because of Black Friday sale, I needed to wait a lot.
Cornwall, Canada
Nick CM
When in store, I explained to the associate that I would purchase the TV there, but was unwilling to pay the 49.99 for delivery, seeing as how other r...
Barrie, Canada
Annette Rainey
Sam was absolutely amazing when I went in to buy a TV I saw in the flyer. After some discussion about what I wanted to watch on it (live TV, movies, s...
Pureimage Technology
Patrick Weeks
Marco is a 10 out of 10. His service, speed and understanding of our needs were all exceeded. He delivered on all promises and is the most responsive ...
Digiark360 Inc. (Custom Home Audio Video, Home Theater, Control4 Home Automation, Paradigm Speakers, Epson Projector, Home Cinema)
Jot Sidhu
Digiark360 team did an impressive job with our wiring and setup for our patio tv, Internet & Home Theater. There quality of work and professionalism w...
Wallmount Direct
Trustfeed Score 4.3
Zak S S
Exceeded my expectations and I am very impressed with quality of install. My family and I trusted Steve with 10k worth of equipment and he did an amaz...
Dharm Sidhu
I was in the market looking to upgrade my current TVs and had the best experience at Visions. Mark was my sales rep. He is very knowledgeable, kind an...
Adele Kafer
We recently bought at TV from this store. We were new customers and really enjoyed our experience. We were greeted as soon as we walked in and then he...
Audioshop
Ottawa, Canada
Godin Dubé
Your technician Adam has just completed the set up of my Rotel system. I was impressed by his professional and courteous conduct and deportment. It wa...
Av Works
Trustfeed Score 4.4
Sherwood Park, Canada
Evan Carson
AV Works installed a smart home technology system and home theatre room in our house a couple of years ago. The novelty has still not worn off and muc...
Etobicoke, Canada
Simmy Sekhon
One of the best place I have ever been to. Staff is really friendly and efficient. Management is perfect. Best experience with their manager named Kar...
Joanne McNeil
I was at this location at 3pm today, not sure who to ask for assistance, I went directly to the back of the store. I found a advisor to ask where to g...
Electroguy Inc
Ahmad Aslam
Amazing service. Clean and professional installation. Very impressed with the quality of work and I am already in the process of using their service f...
Québec Acoustique - Boutique Audio & Vidéo
Trustfeed Score 4.9
Blainville, Canada
Raahim Ghauri
Richard has been so helpful and always replies to my emails quickly. I’m from Ottawa but he has made sure I still receive the best service. Oh and it ...
Vernon, Canada
James Dean
This feedback is to show some gratitude to Josh G., an employee with Best Buy, in Vernon, B.C., who went above and beyond to assist us in locating the...
Woodbridge, Canada
Rod Durno
Having done some research I went to the store with a pretty good idea of what I wanted. Raj was really helpful explaining all functions and made some ...
Dynamictech: Tech Support, Tv Mounting, Home Theatre, Smart Home, Wifi & Computer Services
Connexions Society
Andrew answered by emails in a timely manner and arrived on time at both my sites. i found him easy to work with and the issues with my computers were...
Edmonton, Canada
Jenny Miller
I went to Best Buy 2 months ago and bought a new TV. I got a 200 discount off the price. I went back today to buy the same TV (for another room becaus...
Trustfeed Score 4.1
Kelowna, Canada
shane neufeld
Great place to shop. Jordan Bannister was very helpful/knowledgeable and has even tried to help me get things working at home. Quite difficult over th...
Av Experts
Orléans, Canada
Hassan Dayfallah
Rasel and his team are nothing short of impressive and professional. Their home theatre design and installation is second to none! I would recommend A...
Halsall Telecom Solutions
Danielle Love
This is the best company in burlington for customer service and price. Great experience configuring my home theatre set up. Wont find better.
sophia demareski
Lovely staff . The store manager isn’t just a sales guy trying to sell you on the pricey-est product, honest and gives you the best deal and bang for ...
Factory Direct Woodbridge
Concord, Canada
Watson Z Hedo
Excellent customer service, except the I side plus card couldn't register for no reason.
Câblage Paquette
Gatineau, Canada
Ab Ab
If I could go back and change something would be. I wish I never go to cablage paquette company for the services I bought. The alarm system and sound ...
Cheyne Torrent
Good store, it has what you need for a good price. I was not super impressed with the store set up/ staff communication. I think no one was to blame, ...
Fredericton, Canada
Trevor Rivett
Went to look at bookshelf speakers. They only had two pairs. While standing right in front of the two pairs, an employee had to check the website on h...
Brandon, Canada
Divinest Beats
All this company cares about is your money, customer care doesn't care about you! I pre-ordered something online and it hasn't arrived for almost a mo...
Calgary, Canada
Justin Sturgeon
I HOPE THEY LET ME POST ZERO STARS, BUT THEY DON'T!!! I bought a new TV for Christmas on November 13, 2020 for a delivery date of December 23, 2020. S...
Virtualhelp Electronics
Lillooet, Canada
Dario Mavric
What a great store - owner is fantastic!! We were traveling through and my portable hard drive packed it in. He asked what we were using it for and of...
Winnipeg, Canada
Ari Ali
Poor customer service specially by the the guys at floor. I asked some question about headphones and The staff was showing me headphones by indicating...
Greater Sudbury, Canada
Melissa Crawford
Very nice selection of products! I always enjoy shopping here. They always have what I want and the customer service is good. I find the items are ver...
Lloydminster, Canada
James Ander
These guys are a bunch of crooks. They would rip you off and refuse to answer their customers. Don’t waste your time with this place. Spend your hard ...
Most Wanted Pawn
Dartmouth, Canada
Ty_TheTiger
Terrible prices for selling games, was told that a game i had brand new was only going for 20 new. Which wasn't true, it was going for 100 and that th...
Red Deer, Canada
Dawn Mistymorning
My husband was waiting at the counter to pay for an item. There were three employees standing there. Not one acknowledged him, nor offered to make the...
Saint John, Canada
RESQTect
DO NOT BUY ANYTHING HERE!!!!! My wife and I recently bought 3 appliances. Upon arrival 2 out of the 3 had damage, enough that they cant be used. We im...
Sault Ste. Marie, Canada
Pooch
Placed an order online during the 14 day lockdown period and it was available for curbside pickup within 2 business days. When I arrived at the store ...
Nrg Custom Cables
N Yeung
Bought two cables and used them on my power insolation / step up and down transformers. I am SOOOOO happy about the results. The cables had bring the ...
Medicine Hat, Canada
Ty Karsten
Walked around the store through more than one department.. No one asked if we had any questions.. Or if we needed any help.. Half the staff was talkin...
Glubes Audio Video Unlimited
David Power
Glubes has a great staff with an incredible amount of knowledge about current technology and how to make it work in your home (or business). They have...
Nino Bonifacio
Very poor customer service. A CS representative who work from home is cooking while talking and resolving my case is this acceptable Bestbuy? I'm on a...
Ajax, Canada
Ana Maria Fernandes
Today I went to Best Buy Ajax location, I was ready to buy a Apple Watch 6. The sales person had no acknowledgment how to explain my questions about t...