Mississauga, Canada
980 Dundas St E
N/A
+1 9052703440
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I wouldn't recommend Trutone for online ordering. I had placed an online order - fully paid for. After not hearing anything about it being shipped, I emailed them 2 weeks after the order was placed and did not receive a response. I then phoned only to find out the product was back-ordered and they had no knowledge of when they would receive it. They then promptly refunded my money. I could have been waiting for that order for a very long time if I hadn't phoned them. It may be a great store in person, but their customer support for online orders was nonexistent in my case.
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These Gents are friendly and very knowledgeable. Upgraded my entire home theater with them and very happy with what I have chosen. They'll always have my business when it comes to Home Theater. I'll be seeing you gents soon.
These guys are not sales people true Audio enthusiasts. No pressure sales just great adviser. Bill worked with me to put together an amazing system high recommended.
Walked into TruTone randomly one afternoon with an old record player I inherited. Truly an awesome group of dudes who are passionate about vinyl, sound and electronics; Robert, Jeff and Paul are cool to talk to. They looked over my turntable and determined what it would cost to repair, but it just wasn’t worth the investment. In good faith they offered me a great deal on a turntable that I couldn’t pass up... and now I’m part of the TruTone family and they’re a part of mine. Thanks guys!
Nice group of guys, treated me like garbage. Bought a 4000 turntable from them a year ago. Realized after that year that they hadn’t set the table up properly and there was an issue with arm lifting mechanism. After trying to pawn it off on the manufacturer (which they’ve done a few times now) the reluctantly suggested I bring it in. A few days after I called them, and learned it was done...the mechanism was fixed and the cartridge had been tightened (guess we forgot to tighten the screws) I went to pick it up. Get it home and while the primary lifting mechanism issue was fixed, the whole thing now didn’t work. Drove back and dropped it off. I called back again after a few days (seeing a theme here? they had my table for over 2 weeks and I only ever got one call) I phoned them, all done. Just about to leave get a call back...oh, not done we wanna talk to the manufacturer...we’ve sent them an email. At no point did the manufacturer call them back or respond to them. I called the manufacturer and got the solution (By the way Bryston is great) which was to send the table to another service centre. They did that...and again I heard NOTHING. So I called the other service provider had a great experience with them (who complained to me about Trutone as well) and found out what was wrong, what had been fixed (one of the things I had told Trutone was never communicated...he found it himself) and that it was ready. Waited a few hours, called Trutone and they said they had no idea what was going on with it (the guy from the other service centre made it clear he had communicated with them) or when I would be able to get it. So, I went and got it. I haven’t heard a word from Trutone and won’t. These guys make their money selling Tv’s and stuff...but all in all one of the most disappointing experiences ever. And it’s too bad.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance