Newbury, Canada
22789 Hagerty Rd
N/A
+1 8002654259
Had our roof installed with Home Hardware. The entire process was certainly different compared to other projects I have done. The representative was easily accessible as needed via email. I found the associates at the store pleasant to work with. There is noticeable opportunity for coaching when it comes to processing orders/installs though (customer service and the lumber desk should all be taught how they are processed). The installers were easy going and we were able to ensure what we requested to be completed was done so. There was a bit of concern with the delivery driver dropping the lift onto our front lawn. However the team came back out and has attempted to fix the lawn. Over all I would recommend the guys that did the …unsure if I would recommend Home Hardware as a company with their current process in place.
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We renovated the kitchen in our apartment. Kim from McNaughton's Home Design & Installs did an outstanding job of suggesting and coordinating colors for a new countertop, kitchen taps, backsplash, flooring, and paint. It is designer quality. Could be the front cover for a home decorating magazine. Kim looked after getting contractors, dealing with timing and resolved issues that came up. She turned our drab, dull kitchen into a warm, inviting place to enjoy a coffee, a meal and a chat. Thank you Kim and all the staff. Love to go there for anything. Helpful and knowledgeable people in every department at McNaughton's!
Heard so many great things about this store. Once bought lumber from here to build our deck. Great experience. So why the one star? We're renovating our kitchen and bathroom and were shopping for a double bathroom vanity and shower with all the accessories. We were the only two in the 'design department' along with two staff. We went from one display to another with no attention given from said staff. They appeared to be very enthralled in doing not much of anything. Younger staff members just don't see the importance of customer service. After walking around the 'design department' from fifteen minutes, we simply left. Was not approached by any floor staff whatsoever. Hence one star for this place. So disappointing.
This place is run by an amazing crew. Amazing staff and their inventory is huge.
Great customer service, and very friendly staff! They have great fishing and hunting gear in their new pro shop. HIGHLY recommended this store.
Deli
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