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Alectra Utilities Corporation

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Woodbridge, Canada

alectrautilities.com
Electric utility company

Alectra Utilities Corporation Reviews | Rating 1.7 out of 5 stars (5 reviews)

Alectra Utilities Corporation is located in Woodbridge, Canada on 161 Cityview Blvd. Alectra Utilities Corporation is rated 1.7 out of 5 in the category electric utility company in Canada.

Address

161 Cityview Blvd

Phone

+1 9054176900

Accessibility

Wheelchair-accessible entrance

Open hours

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Jeremy Dang

I've been a customer of Alectra since 2017. Recently, I moved to Newmarket, where my utility provider needed a reference letter. My first call with Alectra took longer than expected to get through. The CSR had given me a one week time period before I would get this letter. A week later I called again and was told that it was just assigned to an agent and require 5 business days. Almost two weeks later, nothing. I called again and the CSR (Thanks Thea) took 1 minute to put this together and emailed it to me. I don't understand why the first two CSRs couldn't have done that for me.

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Gary Cristello

unscheduled power service failure Feb 18 2021 for 7-8 hrs and customer service had no knowledge of this and would not compensate lost of heat, no internet so NO work was able to do and spoilage of food in fridge. Customer service was terrible and non caring. just really unprofessional

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Joe giordano.

My House had flickering lights since I moved into a new house in July. After a few failed appliance / Electronics - ALECTRA the Power company confirmed my house WAS NOT GROUNDED PROPERLY. Looks like Platinum Electric and Great Gulf Homes failed to provided a properly grounded house and after a failed attempt to fix it - they are saying its something they WONT FIX. See photo from the utility company's third test. Anyone else have these issues with GREAT GULF PM me! See the video from Alectra after the third time the builder and Platinum tried to fix the problem: Alectra was very responsive and came 3 time in 24 hrs!!!!

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G0ken Au

Disgusting service, unfriendly staff, hang up once talking about the power. Unfair, shameful, shame on you.

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Serguei Shourko

SCAM and garbage customer service. Agents hang up their phone as soon as you start talking about inflated price on your bill. Alectra utilities started to charge me double with the same consumption of electricity. When I asked them why they said that is how much you consume . Liers. I consume the same amount from month to month. What they do is extortion. You have no choice you have to pay the amount they want

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