Kitchener, Canada
301 Victoria St S
N/A
+1 2268962200
Wheelchair-accessible entrance
Called to ask about a planned hydro outage, as there is an infant living here and now there is no heat or way to cook lunch in the middle if winter and the man I spoke with was very rude. He sounded aggravated from the beginning. I understand it was planned, I wanted to know details as I said an infant is currently living here. In the middle of winter. So thanks for the lovely service.
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I recently moved in to the area, and I have only had positive experiences with this organization! In the three times I have called Kitchener Wilmot Hydro, I have received top-notch customer service from three employees: THEA, BARB, and JANET! They were all open and friendly, as well as extremely helpful, professional, courteous, and kind! This was great customer service, and I felt that I wanted to write in and let someone know.
Amazing after hours customer service. We, along with a few neighbours had a partial hydro outage on a Saturday evening. Upon alerting them to the issue, they had a crew on sight with in 30 minutes. They were able to diagnose the problem, and arrange for a full crew to come out on Sunday and correct the issue which was buried underground. They professionally replaced our neighbours interlocking driveway, you couldn't even tell it had been pulled up, all in the same day!
Their customer service is horrible, their systems are outdated, and their e.mail responses take 3 days to get any reply. Fantastic while you're trying to run a small business or need access to your billing records. Its obvious they don't care about the people paying their bills. Multiple failed communications, multiple failures in their website, multiple times having to call them over and over again. Its just sad really.
I had a great experience with Janet. She was very knowledgable, personable and really went above and beyond. She took the time to make sure I felt valued and comfortable with the information she was providing. She provided sound recommendation. Thank you so much Janet. You are a great ambassador!
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