Terrebonne, Canada
1095 Chemin du Côteau
N/A
+14509610000
Yanick sales man he was great but from the management side it was very unprofessional. If I go back this location only for Yanick not for the other service.
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My husband and I did not have the most pleasant experience shopping at Terrebonne Mitsubishi for a variety of reasons. A lot of things went wrong in the process, mistakes were made and there was a lot of miscommunication. I had previously posted a more detailed review about my experience with explicit details, saying how extremely disappointed I was, especially with the director since he was our only point of contact (the person assigned to us had never reached out). After reading my review, the director reached out to discuss what went wrong in the process. He understood and agreed that things could have and should have been handled better and, although we didn't see eye to eye on everything, I appreciated him taking the time to call, apologize for what went wrong and listen to how everything went down throughout the transaction (from the number of kilometers not being as advertised to taking home a car with an empty tank, etc). He offered gas credit to make up for the empty gas tank which he said he was unaware of until reading my review. He seemed to also be unaware of a few other things which he said in the future, he would double check after the way this turned out. Although our experience won't change, I'm glad things were discussed and that the director realized we did not have a good customer experience. Good customer service is very important to us whether we're buying a car or anything else, and although things didn't go smoothly throughout the purchase of our new car, we were able to end on good terms with somewhat of an understanding which shows that Guyaume (the director) cares about his clients when it comes to ensuring a good overall experience as he tried to make things right in the end. Merci
Representatives are respectful and helpful. Recommended
Good service but they put alot of pressure on inexperienced buyers.
After visiting many other places i purchased the car at Terrebonne at a very competitive rate. No hidden cost, all is clear and well explained. Very quick, professional service , no waist of time, i am very satisfied with the transaction.
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