Scarborough, Canada
11 Auto Mall Dr
N/A
+1 4162872886
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Service department... Absolutely Awesome! Specially the service manager who is friendly, HONEST, knowledgeable, professional and overall a really good man. Parts department... Amazing! Parts manager, also a great guy. Sales...I really think that the owners of this dealership should re-think their sales staff; starting from the top. I have never felt comfortable dealing with any of their sales staff. They pretend to be paying attention when your speaking, but in reality they are not and that makes you feel so uncomfortable. I don't ever feel at ease speaking with any of their sales staff with the exception of their current finance manager (cool guy). Genuine honesty lies within and when one does not have that quality, it can be so very transparent to certain individuals. The five stars above belong to the Service and Parts departments ONLY.
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I dropped in here on a reconnaissance mission for my daughter who is in the market for a mini van (something that she vowed never to own in her lifetime and has since realized that a crossover can’t accommodate with a growing family). Dealer representative Sol was very professional, courteous, and a straight goods person that makes a vehicle shopping experience positive. Stick with the facts about a great product and be tuned in with the needs and wants of the customer. I took a 2014 Honda Odyssey EX front wheel drive with rear cam, DVD player and seating for 8 out for a road test. Sol explained the features and he provided me answers to questions about a towing hitch, Carfax history, and when this vehicle arrived on the lot. After sending several photos of the Odyssey to my daughter plus my feedback report, my daughter and son-in-law are on their way to take it to the next step. It was a great experience dealing with Sol and I would add this dealership to my short list for a future purchase of my own.
Had to take the vehicle in for a recall. The staff are quiet. The waiting area is small but comfy with a tv and there’s complimentary coffee. The service was quick.
THANK YOU so much to Sam and Sol for a fabulous transaction in helping my daughter get a 2004 Corolla S. She sadly lost her beloved 2000 Corolla to a distracted driver on August 1 and we wanted to help her get a newer and safer car. After doing some research and looking over Autotrader, I came across a gorgeous 2004 Corolla S that was fully loaded that was for sale at Rouge Valley Mitsubishi. We came by on the Civic holiday to see the car, and then a couple of days later when the dealership was open. Sol came out and introduced himself to us, very nice and not pushy at all. We got to take the car for a test drive and was very pleased with how it ran. We liked it so much that my daughter put some money down on it to hold it. And the next week, thanks to a dear friend, she was the proud owner of this car. Now 2 months later, she and I have put over 7,000 km on the car and are really loving it. Thank you SO much Sol and Sam for a fabulous transaction.
Mitsubishi Canada contacted me because my Outlander lease contract is coming to the end. I decided to purchase it. They told me to contact a Mitsu dealership, do the Safety, Pay the residual value of the car, Pay the buy out lease fee and thats it. I coming from midtown Toronto, i leased my car from MidTorontoMitsubishi (they closed the garage) before Rouge Valley Mitsubishi, i contacted the closest to my house : - on Queensway (operate by Hyunday) : 10 phone call, Went to appointment, left the garage with unsecure feelings. i dont recommend this one. details reason will be post on their google review website. - the one in Scaroborough : the person in charge didnt call me back after i left a voice message. Rouge Valley Mitsubishi : One phone call, Book Appointment with Mr Sam the nexr day, i show him the lease car ownership, the Safety paper and the money (interact debit). 30min later : DONE, Clear and Clean Transaction. They send me the new ownership my mail. I am very Satisfied with Mitsubishi Cars, the day will come when i will update for a brand new one, i will come here and ask for Mister Sam. Jerome Ph. A Happy Costumer !
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