Richmond, Canada
4011 Viking Way #130
N/A
+1 6048210075
We've had service before from you. Not all great experiences only if it wasn't for Rick. He always went above and beyond to help us. Spent hours on my husband's chair. Thank you Rick!!! Feb 3rd we called for service again only to be told we'd have to wait till the 17th. We called on the17th to be told our service in your queue was for 27th. Wrong!!! Now we're told service to be provided on 23 due to an illness???? Why werent we told this before the 17th???So 2 whole weeks without service and no offers for a replacement chair in the meantime??? Why doesn't management offer this!??? My husband and I are fully aware that COVID has been an inconvenience for all of us but this was not the point. After our initial call on the 3, we understood it would take time, hence, his chair to be picked up on the 17th. Yet on the 17 we called again only to be told \ our system shows the 27th\.? And no explanation was given as to why. After having posted my views on your site on the 17th, within a few hours, Jason Gatche called us. He agreed that the lady who told us this information shouldn't have handled us this way, without explaining why the extended date. Maybe in the future, you could train your staff how to respond accordingly as per your explanation. It can make a difference. My question still stands. Why can't loaner equipment be provided during those extended periods for your customers?
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I went to HME about access ramp detailing a week ago. There, I met someone who has no knowledge about design specs or building code issues. Further, she appeared to be unsocialized. She kept interrupting me until I lost my patience and ran out of the place. I'll never go back because I'm afraid of meeting her again. It's more than just sales training. It's about personality. HME should be more careful about who occupies their store.
Rob and Nicole were a great team! They both were very patient with my very individual needs for a new wheelchair. It was quite a process of trial and error and experimenting.... Rob is an Ace technician and mechanic and made all kinds of adjustments on my new chair for my special needs. Nicole was absolutely giving and accommodating in arranging meetings and assisting in the process.. It is very stressful for someone reliant completely on a wheelchair's ability to become as safe but maneuverable as possible; but they came through with flying colours!!
Went to HME Mobility to buy some Pillow Paws socks. I was about to pay the lady at the front desk with my credit card and she asks me for my driver’s license. What? Are you serious? Do you think I was about to use a stolen credit card? This lady was so rude. Never have I been asked for a driver’s license when buying socks!
My elderly father was discharged from hospital recently and required a specialized wheelchair and bed mattress prior to leaving hospital. With very short notice, Tracey (HME rep) arranged for a physical assessment and personalized “fitting”, and provided Dad with the support items he needed on a rental basis. Tracey’s knowledge, efficiency and organization greatly helped with Dad’s transition from hospital to home. And since his long term needs are still yet unknown, it is a relief to know we have the option of “rent to own” available to us with HME. Thank you, Tracey!
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