Courtenay, Canada
1070 Cliffe Ave
N/A
+12503380903
Extremely poor customer service. Can’t wait for a competitor to move to town. The product I bought was of good quality. Otherwise it would be a one star.
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My mother-in-law had a fitting for compression stockings at this shop. Cost for the fitting was very expensive as were the compression stockings that were then ordered - this was to be expected, as they were ordered specifically for her. A year later, she called the shop to order a new pair and was told she would be contacted when they came in. When they called I went to pick them up for her. Due to Covid, there was a rope across the entrance (understandable) and I was \greeted\ by a very rude gentleman who I assume was the owner. I told him I was there to pick up a prescription pair of compression stockings - without acknowledging this, he hollered at the lady (also the owner) across the store and then turned around without saying anything else to me. Okay, whatever, I thought, I try not to get upset with rude people. After five minutes the lady came over and handed me a bag without much comment. My mother-in-law had already paid over the phone so I took the bag and left. When I opened the bag after I got home I discovered a pair of compression stockings that had come straight off the shelf - the exact same pair could be found at any drug store and for half the price! So they charged double (and it was double) the price for a product that they claim they had special ordered from a custom fitting! How may other seniors are being duped this way??
My father in-law was in need of medical items. I purchased them and the same day he was admitted to hospital. I never opened the package and tried to take the items back And was told I could not. I was never told when I purchased the items that they were not returnable. The man was very rude about it .
I obtained a second hand chair that was originally purchased from Home Medical Shop, and I needed some parts. I simply cannot remember receiving more prompt and courteous customer service anywhere, anytime - all during the Covid 19 restrictions no less. They mentioned that they had been in business for over 30 years - I can clearly see why. Thank you!
Denis is the most disgusting, dishonest merchant and company I have ever found. He and his staff will yell, swear and berate you if you have the audacity to accept help/aid from the local Red Cross for medical items. I do understand that businesses need to make a profit, but at over 500% and their mandatory service charges and exorbitant 'delivery and setup fees' makes anyone want to puke. DO NOT GO THERE!
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