Vancouver, Canada
110 Davie St
$$
+1 6046482600
N/A
In-store pick-upIn-store shopping
Super friendly service. Went above and beyond to fix a flat tire for me when I showed up just before closing time. Thank you so much! Highly recommend.
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Have you ever experienced places where you feel welcomed and everything has a positive vibe? This store is absolutely one of them. As you enter, staff help you very fast and friendly. And if you need to know anything about a bike, ask Paul. He is a very kind and passionate person and helps you find the bike you look for, just in few minutes. Prices are so reasonable and believe me, you get a good deal here. Service is so fast. These days, there might be line up due to heavy loads of costumers. But, it totally worths waiting.
My fat tire e-bike got a flat on the seawall. I couldn't push the bike and it is too heavy to carry. Uber XL refused to pick it up and I was stranded. Luckily I found Reckless bikes right near by. Sergio let me lock up the bike in front of the shop while I got a replacement tire. They had it fixed within half an hour and I could not pick it up so quickly. Sergio let me get my bike after hours even though it is his birthday. That is excellent customer service! The staff are super friendly and they go out of their way to make sure the customer is happy. Thanks again Sergio for helping me after hours on your birthday!
WORST CUSTOMER SERVICE EVER! The staff member who was working there this morning, Ahmad, was condescending and rude from the beginning, he was pretending that I don't live here and was giving me lessons about Vancouver. I asked if they could help me fix the safely reflector that just fell from my bike pedal. The staff member said that \that is not important\ and that \in Vancouver people have lights in their bikes\. This is a safety matter!!! I wish he knew about the basic dangers of pedestrians, runners and other cyclists. I also asked if they sell foam pads/velcro loops as my helmet needed some. He threw a box in front of me and gave me so much attitude while staring at me and saying \that's not how you do it\ while I was trying to find one that could fit my helmet. In my experience, every bike store where I have been in the city, staff are passionate and friendly, this is the very first time I've met such an unprofessional staff member in this setting. I am still shocked. I recommend anyone who has questions about their bikes to go a bit further and avoid this store. The only thing I can think of, is that this store is the opposite of gay friendly, as I went with my partner, and she could also feel his prejudices from the beginning. It's so shocking to experience this homophobe behaviour in 2020, and in the middle of a worldwide pandemic, where everyone else is trying to give the best of them and show kindness and respect. I will definitely tell all my friends to avoid this store. I went to another bike store on my way home and they fixed both the pedal reflector and the helmet foam pad in 5 minutes with the best customer service and for free.
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