Vancouver, Canada
The Fairmont Hotel Vancouver, 900 W Georgia St
N/A
+1 6046818266
I went in to get my newly gifted Seamaster sized. I was helped by Fernando. He was super friendly, knowledgeable, and a pleasure to talk to while my watch was sized. The gentleman who sized my watch was also very helpful and knowledgeable, not to mention patient with me as at first I could not decide on how many links to remove. It was a great experience and will be returning for future new purchases and servicing needs!
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I inquired about the new 3861 Moonwatch Speedmaster a little over a month ago and was helped by Eza. Nothing but good words with her and she helped me get the watch I wanted. As soon as the model came in, I was contacted. Very welcoming and will definitely come back specifically to her for future purchases. She also was able to show me the other showcase models (such as the hyped new Snoopy Moonwatch) and even compared all of the different watch boxes. Under the circumstances of COVID, all the proper procedures were followed and I felt safe through the whole process (from expressing interest, to putting the deposit down, and to finally collect my timepiece). Overall, positive experience from this boutique!
This is my favourite omega boutique ever. I shopped over the phone from Toronto a few times and dealt with Mr. Calvin (Manager) & Tiffany (sales associate) in regards to my Omega purchases. I highly recommend them in all over Canada to make your purchases here directly... no matter what province you are in, you will get your items in stock guaranteed & shipped overnight at your doorstep. One of the best customer service experience I ever had. Calvin & Tiffany are very kind, helpful with excellent knowledge and customer service skills. They always made my transactions smooth & easy for my needs. Excellent staff and very quick to response. I am a die hard fan of Omega watches and accessories and now I love Omega more because of Mr.Calvin’s excellent attitude, great customer service, awesome knowledge, great understanding... he is the finest gentleman, awesome and fantastic as always. It’s a great pleasure to do business with him. I wish him, Tiffany & the entire staff all the success with Omega, as they are true assets to Omega Swiss luxury watch company. Cheers . Joy Lawrence
Now that the watch is here, I only have a word to describe the outcome: STELLAR! Buying a 6.5k watch from Omega Boutique was the best purchase I made this year! Was concerned about authenticity mainly but had many other reasons that only buying from a store that represented the brand as the top concessionaire in Canada would have given me the confidence to commit. Jorge, the Assistant Store Manager, has done a fantastic job and taken the time to understand what I was looking for and to educate and assist me in the process of deciding which one to buy. He made sure I understand the differences between the watches, both over the phone and email. Would never hesitate to repeat this perfect outcome of this experience especially because I live in Alberta and the Omega Boutique is in Vancouver. This watch was bought \site unseen\!!! I am grateful for the education and guidance, love the watch and appreciate the value this prestigious piece has brought to our collection. Thank you Jorge and all the team @ Omega Boutique!
Nice service and gimme good decision. Very clean and nice for customer service. Very polite.
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