Gloucester, Canada
5380 Canotek Rd
N/A
+16137481777
Mike was very helpful. He wanted to make sure we got what we wanted and needed. He really knows his product and is excited about it. We received great advice and all our questions were answered. Mike and the Romantic Fireplaces team were all very professional and exceptionally easy to deal with. Go here first, save yourself some time and get a top quality insert.
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We recently converted our wood fireplace for an electric one. Mike came over, took the measurements and had a custom made frame and screen to fit our existing opening. Mike and Jason are very efficient, knowledgeable and pleasant to work with. We now enjoy a fire every night, with or without heat. Thanks Mike and Jason for all the suggestions. We are very pleased with the end results.
Ordered a wood fireplace mantle. Had issues . Received a call and was immediately offered a replacement. We came to an agreement that resolved the issues. I would recommend checking items in the store even though it’s wrapped and sealed extremely well. Suggest opening it up in their store to check and resolve on site if needed. Overall I am satisfied with the mantle.
Once we decided it was time to replace our 20ish year old fireplace, we went to Romantic Fireplaces where Jason guided us through the various options that would fit our family room, using the existing spot. From basic to mid and high level we were given pros and cons as well as full costing. This made our decision so much easier, a decision made with full understanding of what we were purchasing. Needless to say we felt there was absolutely no need to go compare-shopping anywhere else. Romantic had what we wanted, a good product with a warranty built by experience manufacturer, a reasonable delay in installation during these most busy days and a crew that were experience in what they do. After Mike's visit to ensure we had purchased the right fireplace, he gave us direction as to what the requirements for granite on the top and sides of the fireplace are and what the minimal height the mantle had to be. So then came the installation which took place as planned, with staff very respectful and very efficient. All done in one day. We are very satisfied with the product we bought and look forward to enjoying our family room with added ambiance. Mike and Jason and crew, you guys go beyond and that's why we are extremely satisfied. Our friends that have visited since are very impressed with the work done and how it all looks. Thank you for a job well done.
Outstanding advice and service at Romantic Fireplaces. Jason and Mike answered all of our questions and clarified the concerns we had regarding fireplace inserts. They suggested a solution for our situation and as a result we enjoyed our new electric insert fireplace over Christmas. I highly recommend Romantic Fireplaces as a top notch business.
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