Brampton, Canada
225 Castle Oaks Crossing
N/A
+1 9059159229
Wow , I am overwhelmed with the type of service I received today. The staff was fantastic. Ben especially excels in Customer service he was able to address all my needs and wants with a variety of options of frames. His thorough analysis of what frame would suit my high prescription (-7.00) was expertise to the finest. Secondly, I could not help but notice there was a warm and fuzzy feeling about how genuine the staff was, they made my girlfriend and I feel like we were really appreciated. They ticked all the boxes for what you want from retail optical service; customer service 5/5, knowledge 5/5, and pricing 5/5. Thank you Ben and the rest of the staff , you will definitely be seeing us again.
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Great selection of frames and excellent service. Ben and the rest of the staff were very helpful. I will definitely visit again the next time I need a pair of glasses.
The staff was very welcoming, pleasant and attentive. They got up every time they noticed me wanting to look at something. I really liked the time Dr. Sukhwinder Singh put into the exam, & he explained everything in details. Also gave me the recommendation, and optional choices to better take care of my eyes. Overall, even though it was my first time in the place the whole team made me feel I’ve been their long term client. Definitely will be going their for my eye tests, & recommend it to others.
I paid for blue light protection on a previous pair but was informed during this visit that they do not have blue light protection. Also had to ask multiple times to receive a copy of my prescription. Part of my order didn’t come in and they tried to force me to accept store credit rather than a refund. I know that I was charged more than what the estimate was so I asked for the receipt many times in person, over the phone, and through email and it took nearly 2 weeks for them to call back and explain the charges. I don’t understand where all these positive reviews are coming from. Edit: They saw this review and called to say that they are willing to “work with me”. I guess now we know why there aren’t many negative reviews.
Had a great experience at Focus Optometry. The staff were very friendly and i noticed they had social distancing measures and sanitized frames between each wear. I ended up purchasing a pair of suitable pair of frames within my budget ( they were generous with the deal they gave me). Excited for when i get to pick them up. Will definitely be a returning customer and i would recommend this place to everyone. Thanks Focus!
#1 in GTA. Ben, Doctor Singh and his staff give excellent service.
I’ve been going to focus optometry for more than 4 years now and me and my family love them all, we wouldn’t go anywhere else when we have well trusted optometrist. They are ver welcoming no matter your race, they give the best advice when it comes down to your family’s well being as well. Focus optometry is a very professional organization. Thank you all for your kindness and welcoming my family with open arms.
Absolutely amazing service, in addition to a great variety of products to choose from. Definitely recommend this place to everyone!
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