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Ark At Home Fireplaces

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Victoria, Canada

arkathome.ca
Fireplace store· Solar energy equipment supplier· Furnace store· Wood stove shop

Ark At Home Fireplaces Reviews | Rating 3.8 out of 5 stars (8 reviews)

Ark At Home Fireplaces is located in Victoria, Canada on 1950 Government St. Ark At Home Fireplaces is rated 3.8 out of 5 in the category fireplace store in Canada.

Address

1950 Government St

Phone

+1 2503867643

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Repair services

Open hours

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Pooja Gupta

We are so glad that we were ended up talking to Ark @home team for our gas fireplace. This has been a great experience with you guys. Geoff, we are so grateful for your recommendations and advise. It is rare to find some one who is a patient listener. We are so happy with Valor Gas Fire place and enjoying the warmth of it everyday. The installing team was also very friendly and left a clean room after the installation. We highly recommend you guys! Thank you so much, Geoff!!!

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Nigel Morrison

We couldn't be happier with our new wood stove! We let the pro's at Ark at Home decide what would be the best stove for our home and the whole experience has been amazing. The service was outstanding, Stephen and Rhoades came to install the stove; they were fast, clean, very polite and easy to have in your home. Duncan came by my house after working hours to offer us an estimate and just like his team, very polite, professional and easy to have in your home. I'd recommend this team for any and all fireplace work!

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Pierre McFarlane

Sure - perhaps "customer service" was a bit rough around the edges but I'm buying a fireplace, not visiting a spa. Salesperson put in a fair amount of effort to get things squared away; quote came in lower than the competition for exactly the same unit; installation team was courteous. Would recommend.

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Jamie Ackinclose

We bought our gas fireplace from Ark 2 years ago and love the look of it and the cozy heat it produces. The customer service was first class too! I was in the shop today to buy some glass cleaner and realized I never wrote a review earlier...better late than never! Thanks for everything. Nicky and Jamie

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Alexis Petrunia

WORST CUSTOMER SERVICE EVER. I had a fireplace installed in 2017 that recently stopped producing a flame. I just called to inquire about having someone look at it and the man I spoke with was incredibly rude. Apparently having someone come by to look at the problem isn't worth their time, as those types of servicing appointments "don't pay our rent". He then said it's probably a matter of changing the batteries in the fireplace. After mentioning that I wasn't sure how to do that, he said "well, most people don't bother to look at the user manual, which you should probably try doing". This is beyond disappointing. I didn't get the man's name, but I spoke with him on Dec 4 at 12:45.

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Marjorie Baleja

I purchased a gas insert from them a few years ago. Every time I call to trouble shot something they are amazingly helpful. Today I spoke with Jeff who even listened to the noises it was making . Simple battery change and back in business for the upcoming winter! Five stars!!

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Stuart Sutherland

I visited the store and talked to some very educated staff about some quality products. Overall great experience, recommend them to anyone looking for a quality product.

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Colleen Walton

my new gas fireplace just finished getting installed. I’m thrilled! From Rob who went over the different models, coming out to measure for our new fireplace and setting a time for installation was all done in a professional, timely manner and without pressure. The gas fitters who came to take out our old gas stove and put in our new one we’re fabulous! They were polite, very knowledgeable, hard working and really got along with each other. They didn’t just install it they brought my fireplace up to safety standards by drywalling and checking before hand that there would be no drafts before installing the new one. They were so thorough and made sure I knew how to operate it and that everything was cleaned up. I was thoroughly impressed with the whole team and would not hesitate to recommend then to anyone! Thank you ark at home!

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