Victoria, Canada
1644 Hillside Ave Unit 49
N/A
+1 2505956160
Customer service was amazing! I broke my glasses and Weiber had them fixed right away -- highly recommend for terrific customer service! :)
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Disgraceful service. I ordered a new pair of lenses from them and they will not clean regardless what product I use. The frames have to be some Dollarstore china dot com material. The eye doctor was more focussed in selling products that were not needed then helping me with what I was in need of. Now in the process of purchasing new lenses from elsewhere.
I would highly recommend looking somewhere else if you’re looking for a decent pair of glasses. I bought glasses from here about a year and a half ago but they somehow broke the other day even though they were just sitting in my glasses case. I went in to see what my options were to go about replacing it but because it was a few months over the warranty period of 1 year they basically said I was on my own. I was completely willing to pay for a new pair but after they didn’t offer some sort of discount or any other form of assistance for being a repeat customer I decided to look elsewhere.
I found them to be absolutely fantastic. I came in with a relatively new pair of sunglasses I had previously purchased at a brand name retailer. The screw in the arm had become dislodged. They were able to repair within minutes and I wanted to pay the woman for her time I was told it was free of charge. Fantastic place I highly recommend.
The customer service provided at Visions Optical Hillside Mall makes me think twice about ordering cheap glasses online in the future. I went in to ask for an adjustment on glasses that I did not purchase from Visions. Heather and her staff were AMAZINGLY helpful, knowledgeable, efficient and friendly. I will recommend Visions to anyone looking for help with their eyes! Thank you so much Visions Optical!
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