Ottawa, Canada
2415 Stevenage Dr Unit 1 & 2
N/A
+1 6132470444
Very satisfied! I will recommended stone dense to family & friends . Fast service! Love the result. Beautiful
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Absolutely in love with my new kitchen counters, it makes it feel like a whole new kitchen. Carl & Bruno were extremely professional, kind and knowledgeable. They installed in only a few hours and did an amazing job! They ensured to let me know how to care for my counter and easily answered all my questions. The slab was even more beautiful then I had remembered. Excellent job and quality, I would highly recommend using this company!
From start to finish STONESENSE did a fabulous job! We did a full kitchen Reno from cupboards to counters to sinks, include bathroom vanities in all our bathrooms. The quality, and selection is incredible. It’s your one stop shop for any type of Kitchen or bathroom Reno you are doing! The staff is a pleasure to deal with and helpful. We are very happy that we chose STONESENSE! Orlando went above and beyond to get us our kitchen installed in a timely manner and his installers, Carl and Bruno did a meticulous job all while following strict covid protocols. They educated me on how to properly care for my new quartz counters as well. Whenever I had an issue that needed to be dealt with immediately, Wassim was always there, friendly and courteous. Our newly renovated kitchen and bathrooms look amazing! We would recommend STONESENSE!
I wish I had looked at the reviews of this business before wasting my time the past few weeks. I went to their storeroom (before the shutdown) and picked out a remnant to be cut. I sent the exact measurements in a sketch by email a few days later as instructed by Orlando, and expected to hear back with any kind of confirmation. After 6 phone calls, two of which I spoke to two different female representatives, I finally called back one more time and was patched through to Orlando, who claimed not to receive any messages from his female colleagues. He had seen the email but failed to reply. He asked me to send yet another email and assured he would cut it that week. It was a pretty straight forward transaction made complicated by disorganized, and rude, workers. After several more emails to Orlando, we gave up and went to Granite Depot, who called back within the hour and got to working on the cut. Highly recommend going there instead!
Terrible Customer Service, Take your Business Elsewhere We were in the countertop market last fall and looked around most of the top spots in Ottawa. When we had originally arrived at Stonesense, the sales associate took a look at our measurements and provided us a quote. The owner later looked at it and changed the quote based on a different final measurement. Both these measurements were different from what all the other countertop suppliers had provided us. However, the final price was still good for the Handstone white countertop we were looking for. When we went back to talk to them again, they raised our quote by nearly a thousand dollars. When I asked the sales associate why the price had changed, she just shrugged and we left. This type of customer service was shockingly bad. We ended up getting a much better price at TGI Countertops and they did a wonderful job installing it as well. Take your business elsewhere.
Deli
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