Halifax, Canada
124 Chain Lake Dr
N/A
+1 9024549512
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I had the team at heritage move an existing propane insert from my basement to a location on my main floor. The quote was cheaper than the other quotes I received. When the guys showed up at my house they were professional / polite / made sure their work area was protected and was very careful not to scratch my flooring and protect the surroundings. they cleaned up any mess that was made. When the job was done I was very pleased and the final price was less than 100 from the original quote. I would use Heritage Hearth again and highly recommend.
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A really terrific store with an excellent selection of appliances and good honest sales people.
Never even went to the showroom, Due to the COVID situation, so with a few emails back And forth and a few phone conversations with Roy Farrow, I went with his advice on a Regency insert. The installers turned up, and by midday I had a wonderful game changing Beautiful fire, so pleased with the whole process and the end result. Thanks Roy
No after sale service... Great place if all you want to do is buy something. But keep your fingers crossed you don't need service afterward, if you do you will be contacting someone else. Called 2 weeks ago to get a service call scheduled and still waiting for them to schedule one.. Called again and had to leave message and still waiting to see if they will actually call me back. Should have taken the hint earlier in the year when i had trouble getting replacement fire logs
I received exceptional customer service today while dealing with Gary, he took substantial time to educate me on my existing stove. It was evident Gary was passionate about not only the products he sells but the industry in general. I highly recommend this business if your looking for an honest, locally owned company, where you won’t feel pressured to make a purchase.
This store is the most frustrating business to deal with. Once you have bought the product it is nearly impossible to get good quality service for parts needed. My own experience has really tested my patience in getting someone to call me back after leaving several messages and then actually driving to the store to find out why and if the part I ordered was even ordered and it wasn’t but assured it would be and in the following week, so far nothing and no phone call to advise on the status. When I got to the store there was paperwork everywhere and having to give all the information again certainly not giving me a good feeling. Al who works there seems to be the only one who knows anything at all and the others are very disorganized Good luck to anyone who buys from this establishment!
Great product and service - fast, accurate, and neat! Very pleased with timely installation and product itself.
Had a positive experience with servicing of our gas fireplace. Staff courteous and helpful at a very busy time of the year. Thank you H H.
Deli
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