Burnaby, Canada
3801 Hastings St
N/A
+1 6042918825
Toilets
Wheelchair-accessible toilet
I have been going to FYI for many years. Staff are friendly and kind. I recently went to see Dr. Hagedorn as my vision seemed off. She preformed a very thorough exam and took her time to make sure I was comfortable with my new prescription and that all my questions were answered. I also ended up with a fabulous pair of glasses. Highly recommend this clinic!
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Very approachable and friendly staff! Lots of frame and lense options to choose from! Easy to use, online booking system. Thorough and patient.
I am writing to sing the praises of Dr. Dennis. My daughters and I have been patients of hers for a couple of years now, and we are all so grateful to be in her care. Dr. Dennis is warm, caring, thorough, and explains everything clearly. She goes the extra mile in everything she does and is a truly gifted doctor. We feel very fortunate!
Dr Shum was thorough, personable and kind in performing my eye exam. I was happy with the Covid safety measures in place. I was also pleasantly surprised at the ease of my frame-shopping experience; I've struggled for years to find glasses that actually fit my face, and they had a great selection. Susan even took extra care to refit my old pair of glasses - which I'd bought elsewhere - since my new ones will still be a couple of weeks. The \over and above\ is appreciated!
I had my eye appointment and my eyes were dilated so I was unable to see any glasses and try on. This lasted for 3.5 hrs after my appointment. I have been trying to make an appointment to come in to spend money on 2 pairs of glasses. I work till 5pm but am able to come in for 5:15pm (due to covid they only are allowing appointments to look, due to short staffing they are saying) They pushed that I was unable to come in because the sale has to be done by 530 so they can cash out for 6pm. I'm sorry I've worked customer service for 15 plus years. If you say you are open till 6pm, you take customers till 6pm. Cash out and everything else is after. I have never felt so much like a company just does not want my money. I intended to purchase two designer glasses. Have read the reviews and seeing I'm not the only one who has received poor attitude. The Yaletown location was extremely friendly. Not to sure whats going on at this one.
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