Markham, Canada
14-250 Don Park Rd
N/A
+1 4165488603
Gender-neutral toilets
I had the pleasure of doing business with David, the company's owner and director. I recently bought a set of large wine racks for my home. Everything was done with utmost professionalism. The customer service, the date of product delivery, the questions I had post-sales were all handled greatly. The staff is also very friendly. I will certainly continue to do business with Wine Cave and I highly recommend it to everyone.
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I ordered a unit from Wine Cave. Within several days a different model arrived. I notified David and within 48 hours the correct unit arrived along with a shipping slip for return of the other unit. Gold standard customer service!!
This is a preliminary review, but frankly I am spitting mad right now. I will add comments about the product itself as required. This is about service. Comparison: I just bought a low-end washer-dryer set from Leons. 1200 for the pair. They were delivered to my house, all packaging removed, and located to exactly where I wanted them, all ready to go, I simply had to plug them in. For my 4000 Eurocave, it's dropped off, on a skid, on the ground outside my front steps. I have to somehow wrestle it up the steps, into the house, through the house to where I want it, get it off the skid and the bottom cardboard (inserted into holes in the cardboard just for an extra test), remove all the packaging, and the set the whole thing up, including installation of shelving and other parts. Sorry - for 4000 I shouldn't be a mover. As it is, I chipped a couple of door frames which I will have to repair.. Thank goodness that in moving it, it didn't slip and suffer damage. I was lucky - I happen to own both a metal ramp that helped my get it up the steps, and a dolly that I could use to wheel it. Without both of those, it's still sitting outside on my walk until I can hire someone to move it. This is not acceptable service. If you're going to sell a glorified fridge for 4000, at least put it properly into my house. FIRST UPDATE: Locking mechanism does not work. I can move the lock up and down, but the plate is mis-aligned and too high to catch the lock.
I have been a long term customer of WineCave and have bought many of their items online. The owner has been at it for a long time and owned a store in roncesville, he is extremely knowledgeable and has been very helpful and has made my purchases an easy transaction and delivery an easy transition. Highly recommended and trustworthy.
Excellent customer service and support! David is very experienced in wine storage and a true professional.
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