White Rock, Canada
1341 Johnston Rd
N/A
+1 6045365545
On-site services not available
Four weeks ago on a Wednesday morning, I called Hilltop when the company I have been using for the past twelve years (a lot, for everything from plumbing and furnace and fireplace maintenance) did not return my call. I couldn't wait, as water was flowing through the ceiling into our den. They promised to come out in a few hours, but were there within an hour. The problem was handled quickly and professionally. As I never did hear from my usual company, I am very likely to use Hilltop in future.
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Exceptional service from Hilltop. As we entered a predicted polar vortex, our furnace suddenly quit - no heat. First we called a well reputed local (South Surrey) family run service company who told us they would not be able to come out until the following week.... yikes! When I asked whether that company did emergency call-outs, their response was they already had too many o heat\ calls and the best they could do was 5 days later. Next we called HILLTOP - another very well reputed company. Hilltop service techs also were busy on emergency calls that weekend.. But... Brent (HVAC) manager was in the office that Friday and Brent came out himself to check our furnace and was here within 2 hours our call. Our furnace is now working as it should. Hilltop is a company that cares!
Amazing company, on the higher end of the cost for labor but you get what you pay for. Quality work and knowledgeable employee with an amazing customer service. On time, you buy yourself a piece of mind. Highly recommended !
My husband and I had never used Hilltop Plumbing before. We had been using another company for years but thought because they are local we would give them a try. I was impressed to start with the professional, very polite and accommodating phone call I had to arrange someone to come by. I had booked an appt. for the following day however was called back in a matter of minutes to say that their expert had freed up unexpectedly and he was on his way. I was thrilled. John arrived at our home and was incredibly pleasant. He was very professional and was able to give us a quote fairly quickly in what we needed. He was able to go and get the parts and come right back to finish the job. We will definitely be using them again as we just can’t say enough good things about how we were treated and the level of service we received. We will never use any other company for our plumbing needs.
Don't go to these guys! their operation is a rip-off. I just had their technician over to look at my fireplace. He spent one hour and 20 minutes to tell us that the thermocouple is the problem! (281) and he said he doesn't have the part on him and he needs to make order the part and come back again (the return trip costs 120). They are going to charge arm and a leg for part too!!! This is unbelievable ....
I called Hilltop for a 2nd opinion, the service company I was using told me I needed a 1200.00 repair and or a new furnace. Hilltop came in and in the first 3 minutes found the problem, a dirty sensor, cleaned it and got our furnace running again. The Tech, Brent was polite and on time. Hilltop is our new service company without question. Rob Barrett
Deli
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