Whitchurch-Stouffville, Canada
5688 Main St
N/A
+1 9056401424
Betz pools do not need your business. When I called Betz to quote my pool there office was very professional. After that it went down hill. On August 14 we had their salesman Ryan come to our home to provide a quote. Ryan showed up for the quote and was personable , but did not take any notes for our quote , I had to ask him if he wanted my email to send the quote. He said I would have my quote by Thursday. On the Thursday I messaged him with no response. I week later I messaged him again with no response. It’s been over a month waiting for a quote that will never come. Don’t waste your time calling Betz they don’t need your business. As they won’t even take the time to follow up. Bad way to conduct business. Update on November 9th I received a call from Ryan from Betz pools almost 3 months later. I’m sure it’s after the company saw this negative review. I won’t get into the excuse Ryan gave me for not providing the quote in a timely manner. At the end of the day it’s still unprofessional for a company not to provide timely quotes and not return messages sent by potential clients.
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I am the Property Manager for a waterfront estate with a large 50 by 20 pool. Betz Pools installed the pool and have looked after it for 14 years. During that time they have provided Winter Maintenance, opening and closing, weekly service, and respond to any problems. The staff, including the office staff, opening and closing crew, and weekly service crew are wonderful. They are very professional in everything they do and go about their work with a friendly and helpful attitude. Over the years some problems do happen and our Technician Dave always responds to my calls for assistance promptly. I never have to wait very long for his call, and have never had to call twice. He is very knowledgeable, can solve any problems, and goes about his business in a friendly, professional way. I recommend Betz Pools to any one who is looking for a Pool Service, especially if you have a large pool,.They are the best. Al Gilchrist. Property Manager. Lake Front Properties.
If I could score Betz a negative number I would. Worst customer service, completely non responsive, they closed our Hot Tub for the winter and it was completely full of white and black mold when we opened it in the spring. They booked a cleaning for it and then completely forgot the appointment. Shocking how this company has stayed in business for so long. We had the same poor treatment from them when we had our pool. Terrible experience and I would suggest you go anywhere else.
We've lived in this, our only single family home, for 40 years. It had a 3 yrs. old Betz inground concrete pool (this was never on our priority list). Only ever used Betz for service & equipment/supplies and absolutely no regrets. Highly recommend Betz Pools.
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