Jasper, Canada
630 Connaught Dr
N/A
+1 7808521111
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Affordable prices and good bikes. The staff was kinda rude though and we didn't feel welcome at all. There are more bike rental places on the next road, I'd try them
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Worst experience ever. Rented e-bike, they gave me not fully charged one so I end up in the middle of the trail after 10km with empty battery and super heavy bike. They just said this is normal. Stay away from this place. Not recommended. I had 1 day in Jasper and this experience killed it. For the future renter's check your battery before heading to the trail. BTW Canada is still cool.
Rented a couple of bikes for a few hours. The bikes were fine and did what bikes do with no issues. The customer service was horrible. We were there at 10 at opening time. The bald guy that waited on us was clearly very annoyed that we wanted to give him our money. Seemed like we ruined his day. Very rude and abrupt. Will go elsewhere next time.
A small group of us rented hardtails for a ride along some of the local trails. Bikes came supplied with helmets, a couple of bike chains and trail maps. Rental was quick, easy and reasonably priced. Bikes were in good condition and felt comfortable to ride.
The service on my bike was poorly done they just threw the parts on loosely and did not tune my shifter correctly or at all. Overcharged me for labor that shouldn’t take more than an hour at max. I would know I used to work in a bike shop. The parts were a reasonable price but the service was poor. I had no choice though because all my tools are back home. They asked me to specify so here it goes. - The rear Axle was not threaded in - The shifter cable tension was loose - The limit screws were nowhere near in place - seat post fell as soon as I sat down. - brakes were vertical from bleeding and not reset I simply could not ride the bike when it was given to me because the chain would skip directly into the spokes every time I tried to pedal. and I didn't voice my concerns when I was there because I was in a rush and buddy couldn't really speak English. The few words he did know was \You should upgrade to a Santa Cruz\. I found that to be kind of rude the way he said it like my bike is garbage or something? Then I did not want them to stop by because I was at work. This bike shop should work on their service because that is all that bike shops have going for themselves these days considering that everything is cheaper online. Also, take a look at the reviews for this place on TripAdvisor, they are terrible. I'm guessing all the good ones on here are fake. Look at the photos of the invoice as well they wrote only 1-hour labor but charged way more.
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