Verdun, Canada
3901 Wellington St
N/A
+15147663511
Had to wait 1h to buy 2 bike tubes... I understand you’re busy with spring. But you could have someone going out to your massive line up asking what people need. Covid is not really an excuse to mismanage your clientele.
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Great shop with vast choices of bikes, went for a specific brand and model, staff helped me located one my color , my size; on backorder and reserve it for me (that was a real struck of luck to find one after months of search). Couple of weeks later (as promised) the bike arrived and I was booked a complementary fitting session. Professional team, helpful , knowledgeable and attentive. The pandemic did cause some delays and restriction but despite all that I had a much better experience than at other bike shop in normal times. Thank you.
Awesome bike shop with top brands and super helpful service. Weekend club ride that switches to indoor cycling sessions in the winter. Feels as much like a clubhouse as a store
There is an old man working there in the workshop and he act like je is repairing an airplane. He never answers properly, he is always angry, and every time u ask him a simple question he starts talking about how many exceptions are there for bikes and the fact that he cant tell me. I mean dude i just wanna how much is \X\ part.
Let me start with the positives. This is a very nice bike shop with a very good selection of bikes and and accessories. The store is bright and well laid out. I’m not sure what happened recently but they seem to have had a change in staff and the person who works there during the week demonstrates poor customer service and sales skills. We bought a bike for our daughter there two summers ago and the service was great, but when I went back in this season to ask about a new pair of shoes from a specific company for which they are a dealer. I was told they weren’t going to carry that shoe even if they are listed on their site, which I understand and without asking me any questions about what I was looking for in a shoe or why I was interested in that particular shoe the salesperson started to push a shoe that was almost twice the price and when I said no he became dismissive of me and lost interest in serving me. I went back a few weeks later and asked about another shoe that they had in stock but not in my size, the same sales person started to try and sell me on another pair of shoes that cost significantly more then the ones I was interested in. This time I ordered the shoes and I wanted but again the sales person became arrogant and dismissive when I didn’t accept his suggestion. My third attempt at buying something from this store was today and I received received the same service. I’m sorry to say this will be my last visit.service.
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