Vancouver, Canada
1856 W 4th Ave
N/A
+1 7783799168
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Gender-neutral toilets
Wheelchair-accessible car parkWheelchair-accessible entrance
Great service. Super helpful, patient and knowledgable. Helped me pick out exactly what I was looking for right in my price range. Highly recommended this place.
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To start off on a more positive note, I spoke to a manager who seemed very competent and friendly. However, the actual techs were not fun to deal with. They made me feel dumb, which is never fun. Not everyone can be a bike expert. That's what I'm paying for! They did technically fix my bike, I guess. But I feel like I had to put in way more work than was necessary. First inspection they didn't fix the issue so I went back and oh look, needs a new shifter, a new chain, and a few other small parts. Then when they called to let me know they were done they told me that another part probably needed replacement but I had to come in to pay for the work up until then before they would install it. You have my road bike, what's another 100? Also when I went in they hadn't installed a tube that I had paid for. It also looked like there were new chips on the paint and none of them had been covered. What took three visits should have taken one.
It’s a tough store to shop at. Calling a number of times to purchase a specific style of bike, I get little help from the guy on the phone about when bikes will be in, etc. Sending multiple email messages results in no replies. Sometimes when phoning the recorded message (not an answering machine) just tells you to call some other time. I wanted to be a customer but they don’t make it easy.
They know nothing about bikes and they destroyed my 9k DH bike linkage.
Took my bike in and got it fixed and tuned up in less than 24 hours for a very reasonable price. Definitely will be going back!
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance