Kingston, Canada
1654 Bath Rd #3
N/A
+1 6133892939
Our Rinnai Tankless Water Heater had a Small Leak in the copper pipe. We called Sure Fire Heating who are the authorized service contractor for Rinnai and is now owned by Toshak Heating and Cooling. The tech came and said it cannot be repaired because the heat exchanger is no longer available from Rinnai and the tech puts a clamp on the pin hole which by the way made the leak worst. The next day Toshak sent me a bill for the repair and service call for 139 plus tax along with an estimate to replace the unit at the price of 4200 plus tax. We called Rinnai and they asked me to call another authorized service provider in our area to have it checked. The tech from the second company came and fixed the pin hole leak by soldering it for 50.00 dollars and told me that if I need to replace it in near future for any reason the cost to replace the unit will be 2850 all inclusive. It was 1350 cheaper than Toshak's price for exactly same unit. I was very disappointed with Toshak's service and there outrageous pricing and incompetency to repair the unit. They will never get my business ever again..........................
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Our furnace doesn't work and Paul came right after I called. He was very courteous and thorough in his evaluation. He explained in detail the reason why the furnace was not working. He is a very pleasant person and extremely professional and efficient. I recommend him highly. He is excellent.
We were very impressed by the professional service of this plumbing company. The office staff (Tina) helped co-ordinate with the P.U.C. to turn the water off so the repairs could be done and Toshack's service person (Josh) replaced the part immediately. We were only without water for 2 hours. We will be calling Toshack for all our plumbing needs from now on. Professional, Courteous, and Helpful. Thanks.
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