Toronto, Canada
2447 Bloor St W
N/A
+1 4167634176
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Terrible experience. I was planning to purchase a pair of Diadora Winter cycling shoes and found a pair from their website in my size but wanted to try in store first. Called the shop to make sure they have the shoes on hand and a Browns staff confirmed that they have 2 pairs and called in prior to the store closing. Drove about an hour the next day and when I arrived the shoes were no longer available and were sold online overnight which was not the issue as I understand that I didn't put on hold so that was my fault. But the gentleman at the cash desk was very rude and was not helpful at all. I asked if he could just double check just because I drove quite a distance but he said in a very rude manner that the shoes are gone. I walked around the store for a few more minutes to see if there's anything else I could find and yes I was following social distance rules but I felt that the gentleman was very irritated that I'm sticking around. Not a very pleasant experience and definitely will not be going back. To be honest would rather give the business to Amazon rather than Browns at this point. As a response to the Owner's comment. It was the right shop as this occurred in December prior to the latest lockdown. I waited outside for a bit as you guys were only letting one person at a time inside. I'm not sure you read the first paragraph where I specifically mentioned that that's not my issue. It's the rudeness And unwilling to help a customer that was a complete turn off.
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Great sports shop in Bloor West Village! They have a wide assortment of sporting equipment, apparel... and I was finally able to find women's road cyxling shoes in my size! The owner was amazing and super helpful. Despite the lockdown, he allowed me to try on (socially distanced of course, and abiding by the guidelines) a couple of pairs of shoes so I could find the right fit. Great customer service, a little patience and kindness go a long way in times like this... very appreciative!
I worked with living legend bike fitter JP at Brown's to create my ultimate dream bike. A custom painted De Rosa Merak with SRAM Red AXS! JP worked with me from start to finish, beginning with a proper fitting to ensure the correct frame size was selected. Due to Covid and the global bike component shortage, it took about 3 months. But JP was truly professional and kept me calm during the entire adventure. Patience worked and now I have a pro-level super road bike! I highly recommend paying JP a visit for your next dream bike!
Hey just want to say that I buy most of my cycling equipment at Browns and I am always thrilled with everything. I just recieved my new pair of road shoes and they are absolutely beautiful. Also my 105 cassette which I was unable to find at other stores. Thank you for offering my favorite brands at great prices and with good service.
i was really happy with my purchase from here. it came fast and they had a lot of great selection. i guess they didn't have the item in stock that i ordered so they upgraded it for free. i was not expecting that, thanks so much!
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