Tofino, Canada
#B104 151 Box 464, Eik Rd
N/A
+12507252570
Tofino Beach Homes as a rental agency is the worst business of this sort that I have ever come across in 30 years of travel. It is unfortunate that the owners of these units may be unaware of this but hopefully they realize. We found a unit on Chesterman that we wanted to use annually as it was the perfect unit for us. I booked it well in advance and paid in full. A couple of weeks later, I get a note from Jackie that 'sorry, it was already booked' and cancelled our booking. I guess things like this happen, but my issue is the lack of professionalism, courtesy and the very unpleasant tone of her emails and of this business that really lacks in representing the properties. She does not respond unless you send reminder notes. We dealt with Jan the previous year and right after booking, I panicked because I received no confirmation or receipt after paying in full. After bugging him about this, he sent me a screen shot of my booking. I crossed my fingers and let this go. I intend to find a way to communicate with the property owners to inform them of this odd behaviour by both Jan and Jackie. I would advise anyone looking to book one of \Tofino Beach Homes\ properties to proceed with caution.
like
nice view from balcony
My family had a house in Tofino rented for 10 days for the winter holidays of December 2020, unfortunately due to the Provincial Health Orders issued we were unable to travel and spend time in Tofino. We had rented the house through AirBNB with OnlyBC/Tofino Beach Homes. We understood that we were not eligible for a refund, which was devastating to our family whose main reason to gather in Tofino was to celebrate a family member who had passed a few years ago. We asked Jan if this could be considered an extenuating circumstances (which we knew was a long shot), it wasn't the money that bothered us but it was how poor Jans initial response and lack of follow up was. Jan showed no sympathy and sounded like a used cars salesman trying to convince us to still come even though it was unsafe and strictly against provincial health orders, he then said he would follow up in a couple days regarding our cancellations and we never heard from him again. Jan Jackie clearly do not care about the communities or the safety of the communities they manage properties in. I would suggest looking into using other rentals not managed by Tofino Beach Homes or OnlyBC. Also, the review below from Jan Ludvik praising Tofino Beach Homes with 5 stars is actually the owner of OnlyBC/Tofino Beach Homes writing a review for himself.
Nice place.
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