Edmonton, Canada
14032 23 Ave NW
N/A
+1 7804347676
VERY BAD EXPERIENCE. unprofessional, unreasonable and rude. I had a shipment dropped off at their access point, came to collect it and the employee wouldn’t give it to me because the address on my ID was not matching the shipment as I recently moved, offered the employee to show him my confirmation e-mail, the shipment number and tracking number sent to my e-mail which match the one on the package and he still was rude and refused to give it to me as per UPS policy and told me to contact UPS and have them re- deliver to my address which will take another 48 hours. I’m well aware that this a privately owned store, but I finally spoke to the edmonton south branch which told me that I can pick it up from their location and gave it to me with the same ID after checking my confirmation e-mail. So I asked a UPS employee if you guys can accept that why can’t they because they told me that this is your policy and they should abide by it. She couldn’t answer my question and she wasn’t sure why the access point have their own rules. I got my shipment a week late thanks to your unreasonable and needless strictness . VERY BAD EXPERIENCE. UPS should reconsider letting you use their name cause you make it look bad.
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Shipped out some items to California this week. The service was very informative and friendly. Mark was very patient and was able to guide me through everything as this was the first time I’ve shipped anything internationally
UPDATE: got the label printed at a competitor for .12 ... Asked price to print a label for Amazon return... 3.28 plus tax to print one page... FAIL and gouging the customer... not recommended... no customer service and rude!
I’ve sent a brand new phone in this location to my friend overseas and the phone was stolen from the box. UPS didn’t give me a refund. They are dishonest be careful.
Great service, didn't want to use packing peanuts and Deenesh (I am so sorry if I spelt it wrong) found a perfect fit box.
Ordered an I phone expected delivery date was December 24th and am still waiting for delivery Even with a second order since then to replace
Was not really helpful to send out the shipment, i was expected to know everything.
Top notch customer service and very quick getting in and out. great store.
Deli
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