Tecumseh, Canada
446 Advance Blvd
N/A
+1 5197278822
I and other family members have tried cancelling our membership. My membership was over in Jan. 2021. They renewed my brother to a month to month contract an he had informed them months ago that he was not renewing with them because he moved to the USA. He asked them to add a note to his file. He noticed that they started charging him again, so he called and spoke with the sales manager, Kristie Kipp, and she was constantly cutting him off and threatening to send him to collections. Xanadu needs to review what customer service is and what legal obligations are. If you have met your contract obligations you should be able to cancel your contract with the gym without additional fees. We understand that the fitness industry has taken a hit due to covid, but do not go after your clients who have supported you in the past years. Kristie your threats of sending someone to collections and ruining their credit is unjustifible. I look forward to hearing from your gym so I can cancel my membership. You have gone down hill. I cannot support a business that doesn't operate justly!
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Excellent Gym with nice and caring staff. Very clean and professional. They are trying their best to accommodate covid safety regulations and I find they are doing a very good job!
After being a member for more then 5 years. I wasn’t able to text a number to book my workouts. I would rather call and talk to a human being didn’t think that would be a big problem considering it’s such a little accommodation. The general manager would not allow me too however I talk to the morning staff and they were willing to accommodate me. Yesterday I was suffering a panic attack after my work out and I told the staff I felt like I was going to pass out. They said we can not help you you need to leave NOW. I was in such shock. I am a nurse and they’re not handling the situation properly. I have to wait outside in the cold for 15 to 20 minutes before my anxiety subsided and was able to drive home safely. This business only cares about taking your money. They will not accommodate anybody with any medical conditions that are not obvious. Which is sad and I will NEVER recommend this gym to anyone with medical conditions. The general manager needs to be accountable for her actions and how poorly this Business handles medical emergencies.
I know this gym has bend over backwards to accommodate the hundreds of people who weren't comfortable coming back and did not charge anyone for 9 month out of the last 12 because they were closed. Anyone writing a negative review because the gym cannot continue to offer free holds forever should give their head a shake. If they continue without revenue because everyone is on a hold or cancelling it will cause them to eventually close and we will all end up back at that filthy Goodlife at Manning road. I do not want that to happen. I will support you guys forever. Keep up the great work!!
I Tried to cancel my 1 year membership over the phone in sepetember. they said my due to covid my contract had to be pushed to january. I understood this and had no problems.I had asked for them to make a note on my account NOT To renew my memebership. I waited for January to roll around for my final payment. I assumed everything was ok, until February 26th where they took another payment from me. I tried calling 5x times today to get a hold of the sales manager from 7am and finally got a call back at 6:30 pm Cancellation fees are now 90 for something that should have been dealt with back in sepetember. I tried to convey this over the phone, but the sales manager kept cutting me off and going on a rant. Sales manager claims I named called but no names were said during the conversation. Sales manager, Kattie Kip was very unprofessional and threatned me to send me to collections. This is not how to deal with customers. I normally support small businesses and wish them all the best but not when it is at the expense of bluntly ripping customers off.
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