Burlington, Canada
100 Plains Rd W
N/A
+1 9056357282
Wheelchair-accessible car parkWheelchair-accessible entrance
This gym has been amazing to use, the facility is clean and the equipment is in excellent condition. I've always found the staff here to be friendly / welcoming and the members are courteous, there is a real pride in ownership and a friendliness that comes with a small gym. Sadly though, during the current times I have made the decision to leave the gym and continue with home workouts for the time being. Once the time comes I will undoubtedly be back at this facility.
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Can’t say enough great things about this gym in these unprecedented times . The Gym on Plains cares about its customers and treats you with respect ! This gym is spotless , and members are very respectful of your personal space as well as cleaning each piece of equipment after their use . It’s like having your own personal gym with high end equipment at a very inexpensive fee . I’ve never had an issue of payments coming out of my account like other large franchises ... in fact I didn’t even have to call in when all the fitness centers first had to close down due to Covid .. not one payment came out This is a 24 hour gym , well equipped and spotless and all the members are very respectful. As a resident of Burlington let’s support all our local businesses..and a big thank you to the owners for going over and above to keep this facility clean and safe !
New manager. :( It's not the same. Used to be family run. I was also billed while my account was on hold. I asked to cancel March 16th but a charge went through accidentally on March 20th after the gym had closed for phase 1 of the pandemic. I agreed with Ms. Politano that since I loved the gym so much she could just keep that as an incentive for when I called to sign up again. We were told we could do that until we were comfortable to return (pandemic) and to call. This new manager restarted all of our memberships, without any notification. He applied that charge from March to August (didn't know so I didn't go) and then billed me for September as well. When I called to complain he employed sleezy gym language. I'm going to miss my beautiful gym but I feel like I am taken advantage of during a pandemic, and as long as Jovan is there I'm not comfortable returning. If you ever change management back to the family-friendly-gym-I-brag-about kind I'll gladly reconsider. update: Manager called me back - not to offer a refund but to pretend we hadn't spoken. He pretended to be offended when I told him he stole my money, refused to put me through to the owner and said I was blackmailing HIM because I have said I won't go back until he is fired. He is taking advantage of loyal customers during a pandemic and then feigns the victim because a woman got mad at him. To all the people that have heard me rave about this place please now avoid it at all costs.
My experience with the Gym on Plains has been overwhelmingly positive. I joined recently after frustrating experiences with larger national gym chains. The Gym on Plains has friendly, accessible management, top-notch equipment kept in tip-top shape, no overcrowding, an efficient layout, and ample parking. The gym stands out from others for being very clean: not just the equipment, but the floor, the locker areas, and the washrooms. Management requests patrons clean machines after use (there are plenty of polite reminder signs), and there are multiple stations across the floor supplying pre-moistened towelettes for this purpose. The gym is also professionally disinfected several times a week, adding to the general sense of cleanliness.
Gym is always clean, well equipped and staff are super friendly. Being available 24hrs is convenient and means the machines and weights are never over crowded. Great atmosphere and shower setup as well. Had to cancel my membership because I’m moving for school but would definitely sign up again in a heartbeat when I’m back in Burlington!
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Wheelchair-accessible car parkWheelchair-accessible entrance