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Viva Care Medical Clinic - Guildford (Inside Walmart)

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Surrey, Canada

vivacare.ca
Medical Center· Gynecologist· Orthopedic surgeon· Walk-in clinic

Viva Care Medical Clinic - Guildford (Inside Walmart) Reviews | Rating 2.4 out of 5 stars (5 reviews)

Viva Care Medical Clinic - Guildford (Inside Walmart) is located in Surrey, Canada on 10355 152 St #1000. Viva Care Medical Clinic - Guildford (Inside Walmart) is rated 2.4 out of 5 in the category medical center in Canada.

Address

10355 152 St #1000

Phone

+1 6045838482

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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Paola Quintana

I had my first experience with the clinic and i could say doctor is good, friendly and knowledgeable and i could give 5 stars to the doctor, but honestly the staff at the desk is terribly rude. Seems like they hate their job, i have never been treated so poorly by a receptionist, i get that it's Covid-19 and they might be overwhelmed but also patients are having a bad time looking and waiting for an appointment that a little bit of consideration would be also appreciated, not matter how nice you talk to them they treat you very very rude.

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kiran sandhu

They don’t even pick up our calls how they can help us to maintain a good health. Not the doctors, but the front desk staff is really very disappointed and need to be trained well. Thanks!!

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Nicole Chan

Terrible receptionists. Very rude. Gave us a wrong appointment date the first time we visited and blame it on us. Second time, we were trying to book an appointment with the doctor, again very rude, but appointment were never made after we hung up. Apparently they “forgot”. This is ridiculous. Doctors are nice. But all these receptionist girls need to be fired.

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Jasmine Thandi

The only reason I come here is to see an amazing doctor. Aside from that this place is horrible. The customer service is zero to none. They ask you to phone the office to check in for your appointment while your standing outside the door. (Yes it’s covid I get it) But I’ve called them about 35 times today to make changes to my appointment as I work an 1 hour away from this place. I rushed to make it here only to be told that there is a delay! When I told the receptionist that I called this many times to change my appointment she had the audacity to tell me she cannot answer all the phone calls as it gets so busy. There was manager at the front desk on a personal phone call. She didn’t even take a moment to acknowledge the situation and the fact that I was so upset about this. But she just carried on with her personal phone call in Punjabi on her cellphone. The administrative team is a joke. Seems like they are just here for a paycheque not because they actually enjoy their job. The only good assistant they have here is Olivia. This is not how you run a medical clinic. If you are so sort staffed you hire more staff not make excuses to cover up why you can’t answer the phone. I run offices in the medical field as well. You don’t make excuses you resolve the problem and address people’s complaints head on.

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Jocelyn b

I previously google searched this clinic prior to going. I had doubts considering it was only a 1.6 review, now I see why. My first experience wasn't all bad. The Dr was fantastic, but the front desk staff could not be more miserable. I had been asked by the Dr there to be sent for an MRI. However, the front desk staff was suppose to send that to WCB for them to approve it, Which they failed to do, after lying to my face saying that they did. This only prolonged me getting my MRI and results. My next appointment they booked me in on a holiday, I asked twice to make sure they were open that day and they said yes. The day of my appointment that I had to reschedule my day around, they were closed.. They took it upon themselves to book me in for a day that I was not available. The doctor are great if you can get passed the horrible staff.

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