Surrey, Canada
15389 Guildford Dr
N/A
+1 8888053918
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When you come to Jim Pattison Toyota Surrey, go straight to Gary. He is knowledgeable and genuinely courteous. Gary, along with sales manager Ryan, gave me a fair deal on my trade-in after some negotiation, and the finance guy - think his name was Kevin - also worked hard to work in a warranty and to get my payments to within my budget. I left feeling very good about my purchase. I would highly recommend this dealership and especially Gary. He only needs to learn to drive a stick and he’d get 5 stars.
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I had a good experience at Jim Pattison Toyota Surrey. I'd like to thanks all team that helped us to get the car. But Saf Hyder was outstanding! We arrived in Canada in December, and I contacted them by email asking about a preowned Kia Sorento. Saf clarified all my questions, and he was waiting for us in front of the dealer. He let me comfortable with making the test drive, pointing out all the aspects about the car, even it was a Kia. When we decided to buy it, he exceeded our expectations in terms I being supportive. We had just ended our quarantine and planning to travel to our final destination the following day with two kids. We were worried, but Saf made the purchase happen in the right way and in the short time available. We are satisfied with our vehicle, and it was possible only because of their effort to assist us. The finance manager, the insurance broker, they are some of the people involved and worked hard on that day.
Have been taking my Toyota to Jim Pattison for the past 3 years wih no issue. Went in for a maintenance service number 3 as recommended. This includes a safety check of all lights. They checked off that the inspection was done. I took my father to pick up the car and as I was leaving in my other car I noticed both headlights were not turning on but I thought it may be due to a daylight setting. An hour later I went to take the car out and noticed in the dark the headlights were still not turning on. Stating you did a safety inspection and not actually performing one is why I gave the one star. Having young children, safety is a number one priority. I have left a message for the service manager. I will update once I get an explanation from them. Update: Service apologized, got me in right away and rectified this issue. I was satisfied with the response and will continue to go there.
I had a wonderful experience purchasing a vehicle for the first time from a dealership. Mohammad, the poduct specialist was very courteous, friendly and helpful. The entire team made my experience a pleasant, reassuring, happy and memorable one! Thank you everyone for all your help. I love my car!
Excellent customer service. Good atmosphere. Tasty coffee and nice vehicle selection. Highly recommended. You should come and visit.
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