Calgary, Canada
225 23 St NE #120
N/A
+1 4032747721
Brad has been great to deal with. He talked me through the options and their huge selection to find just the right product for the job. Excellent quality and consistency with the work custom cutting everything exactly to size. Very competitive pricing on things too. Also, to reiterate one of the other reviews- I definitely felt the o job is too small\ vibe. One caveat is I think sometimes they get a bit busy, and it did take an extra day or so longer than quoted to turn around an order. So do check in if you're tight on timelines. Brad was great at responding with updates though.
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Not impressed with the service. I had originally called to place an order for reticulated/scot foam (polyester urethane) but received ELPE (polyethylene). I followed up with email explaining the situation and exactly what I was looking for, Lorna replied back within hours offering a solution. I thought everything would be resolved and I would get the product I need for the commission I'm working on, but from then on trying to get a hold of Lorna became very difficult. I emailed again twice and didn't hear back from her until a month later, both times I tried calling she was \away from her desk\. After a couple of back and forths, the last email I received from her was one line, asking \what is scot foam?\ I spoke to Kim next time I called and she called me back within ten minutes to let me know it's not even a product they carry. I don't understand why they couldn't have told me this when I placed the original order, or in response to my first email. I will be placing future orders through Foam Factory, through which I can also get free shipping. I still have a piece of ELPE which I was told I MAY be able to get a refund on, but as I don't drive I would be required to take a cab, which would end up negating any potential refund in the end.
I have used these guys multiple times, and have always found them good to deal with. The staff are helpful, prices are reasonable, and product has never let me down,
I needed a 3-piece mattress for my minivan, with 3 different sizes. They made it perfectly. The foam quality is really good, as the price. They don't try to sell you the most expensive product, they are attentive to your needs and find the best solution for you. Super professional, I'm very happy ! I recommend 100% this place !
Brad helped us with our custom carry cases, he’s very knowledgeable and helpful.
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