St. Catharines, Canada
282 Linwell Rd Unit 115A
N/A
+1 9056418063
Toilets
Wheelchair-accessible toilet
My experience here was very good. The calls leading up to my visit were very pleasant. I was greeted at the door with kindness during my visit and the staff was exceptional. My consultant came in from Cambridge to see me and was very professional and a joy to speak to. She was very knowledgeable and not rushed in any way. All in all a very good visit. I highly recommend. Also I had no issues when I called the hotline and was patched through to the St. Catharines location quickly with out any issue.
like
New Staff has me feeling like a KING from the moment I walked in 'till I left. Karen answered all 40 of my questions(LOL) so patiently & respectfully. Helped me get an even better mask because of her going the extra mile. It was the same with another sweet lady named Katherine. She explained the masks again and all my pestering C-Pap machine inquiries. :-) Thank you so much Ladies for taking my SLEEP ISSUE so kindly and seriously. Dan
I absolutely cannot get a hold of my clinician. Calling doesn't help because it's a general number, can't get a hold of the St Catharines office. I emailed over 10 days ago, no response. Emailed again, still no response!! How do I get a hold of someone??
Staff very friendly and inviting. Both ladies were professional and helpful. Pricing for masks are expensive but I was able to trial a mask before purchasing. I would recommend family and friends here. I was a bit worried after looking at the ratings but over all my experience was good. The only thing I have to complain about is the call center. It was hard to get ahold of staff at the location directly. Email was the best way to get ahold of someone. Better calling system is needed for this company.
Terrible to deal with!!! Left several messages as you have no choice after waiting on the line forever. not a single phone call was returned. You can't call the store directly. Needless to say that i had the clinic refer me to another company to purchase my products. I guess they think that they have enough business to blow people off!!! WORST EVER!!!!
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