London, Canada
3500 White Oak Rd Unit B-1
N/A
+1 5196812450
Roy Inch & Sons are very respectful of me and my home each time they arrive. They also follow protocol for COVID which I greatly appreciate since I'm nervous having people into my home right now. During my annual inspection the technician discovered an issue that would have shortened the life of my furnace (by 5 years or more) had he not caught the problem. It was fixed right away with no extra expense. The technicians take the time to explain the work they do each time which I greatly appreciate being a single woman. I purchased both my furnace and AC 8 1/2 years ago from Roy Inch & Sons and have technicians come twice a year for checkups. I also have my ducts cleaned every 3 years by them which reduces the dust in my home dramatically. The staff is always a pleasure to work with and I feel safe having them in my home. I also appreciate their receptionist when she calls to make appointments with me. She is absolutely lovely and always helpful. You are an amazing company to work with and I highly recommend to anyone.
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I got a tankless water heater put in and the two service guys Hayden and Nathan were very nice and knowledgeable, and did an excellent job A.
Greg M and Matt S did an amazing, thorough job fixing a leak in our tankless water heater set up. They replaced the piping making for a clean, professional appearance. Both the gentlemen were very personable and professional. They even recommended a solution to another piping issue we thought there wasn't a fix for. Great job guys!
Chris & Brandon were very professional, courteous and friendly. They installed a new water heater for me and showed me everything I needed to know. The consultant who helped me choose the tankless water heater was also very nice and not at all pushy. I'd recommend Roy Inch & Sons to anyone looking to get rid of a rental - you just have to ask :)
Our furnace bit the dust during the first snowfall of the season and we called Roy Inch & Sons. The best call we could have made! Richard came the same day, Saturday, to diagnose the problem and was extremely helpful. He scheduled John to come the next day(Sunday) to give us our options. John was very patient with us and gave us very helpful advice and walked us through our options. There was no pressure sales tactics, just an excellent salesman with exceptional knowledge and helpful suggestions. We scheduled the installation of our new furnace, air conditioner and hot water tank that week. Gar, Dan and Ryan were tremendous, very polite, considerate, efficient, did an amazing job with the installation, cleaned up after themselves, made sure my wife fully informed and they even brought her a tea (sure fire way to win her heart) and shoveled our driveway! Roy Inch has earned customers for life! Thanks so much!
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