Burlington, Canada
1217 King Rd
N/A
+1 9056342365
Just had 13 windows and 4 doors, including a front fibreglass door. The installers Bob and Stan did and amazing job. They did 12 windows in one day and the remaining the next day. The final trim inside and out was done on the third day. From the salesman Scott to the final installation, everything went smooth. The windows look fantastic and make the house so quiet and draft free. We couldn't believe how quiet the new windows make it when you close them. Very happy with everything and would definitely recommend Pollard Windows.
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If you are looking for quality, look elsewhere! We have Pollard Windows in our home and we cannot enjoy the view. There is a warranty on the windows, but apparently only the initial owner is under the warranty - since when the warranty applies to the home owner and not the product supplied by Pollard Windows! What makes me angry is that some of our neighbours had their windows/seals replaced under warranty despite being second owners (and the company was aware of that). Sad that rules apply to only some people :(
We are super happy with Pollard Windows and Doors. We got new windows throughout our entire house plus a new front door, patio door and basement windows. The team at Pollard were great including James in the sales office and Andre and Phil who did a fantastic job with the installation. Windows are beautiful, great curb appeal, our house is so much warmer and quieter now. Thank you!
Phenomenal service from beginning to end. Scott on the sales team was great... Provided a quote with no sales pressure. Andre did a professional install, everything looks great. Emma on the service team was fantastic. Great communication all around. Highly recommended.
Absolutely terrible experience with Pollard windows and doors. We had 7 windows installed and two single doors and one double door. We had issues with three out the seven windows as well as one of the single doors and the double door. Two windows had the wrong frames attached and the other window had the opening side installed backwards. The one single door had the wrong frame attached. The double door had two different colours, one white and the other was more of a cream colour. When they came to repair the window that was opening the wrong way, they took the crank from the first window and did not install it on the new window. They did come to replace the wrong colour door after 3 months time but when they were done the door had a huge gap on the bottom to the outside and instead of aligning it properly they removed the door strike and drove the screws in on an angle stripping the head of the screw and bending the door strike. The screws for the hinges were also stripped and falling out of the hinge. This was supposed to be a brand new door and now it it damaged beyond repair. I will never use pollard windows or recommend them to anyone.
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