Paris, Canada
139 Grand River St N
N/A
+1 5194426389
Toilets
Wheelchair-accessible toilet
Disappointed, was there last night, Mon. March 22,23 2021. Floor unclean, two totally empty soap containers in bathroom. Staff noisy, could not hear instructions properly from control room, was also noisy. Not totally instructed light by bed, people need to be reassured that all instructions are confirmed and understood. If I had known that there would NOT be PAP machine testing, till reviewed by DR. till October..I would have canceled my appointment. Very disappointed! Martha Vitez (Janovich)
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Very nice friendly staff. Day and night staff were great explained everything. Only issue was on follow up appt waited 45 min for doctor. When I was the only patient there. Other then that he was very nice and explained everything. Highly recommended.
Sleep studies were handled satisfactorily although I'm not sure how accurate the second study with the sleep machine could have been accurate when I'd only has a few days to get used to the mask that I'd been struggling with at home. Appointment with doctor - at least this doctor seemed to listen to me. During the first sleep study, my numbers were much improved from the study done at another lab a year earlier and I'd wondered if apnea was an issue for me. However I tried a CPAP machine but struggled with the mask this time. It kept blowing air into my eyes and coming off in the night - magnetic catches came undone due to my sleep position. When I finally got a different mask, I had no issues with using the machine. However, I then had the worst cold of the last 5 years and couldn't use the machine due to being so congested. When I returned the machine, I was told I was "non-compliant" and wasn't given a prescription for machine. I tried to call and explain the issues but my call wasn't returned (couldn't do anything but leave a message)… so still no machine. NOT HAPPY!
I had an inconsistent and (at times) unprofessional experience with the Paris Sleep Lab, and I would not recommend them to anyone else. On the night of my actual test the technician was unable to get the testing device working for quite some time. I'm sure faulty equipment happens from time to time, but this was not a good way to start things off. When I came back in to meet the doctor two months later, I was treated dismissively. Because the results did not reach medical standards for OSA, I was completely brushed off. I've been suffering from sleep issues for 15 years and asked for help. This is a constant medical issue that has become a crushing weight, and all I wanted was a path forward. A next thing to look at, a treatment, *anything*. The doctor here did not care. Since according to his 4.7 hour long test from a single night, I did not have treatable OSA, his job was done. He offered me nothing except 'go back to your family doctor.' When I did not accept his hand-waving and asked more questions, he called my 15 years of suffering anecdotal. He implied that I wasn't *really* having issues. The only data he cared about - the only information he seemed to even consider as real - was the test the technican had so much trouble with. The doctor's manner turned increasingly condescending as I asked my questions. He began to smirk as he told me how my life experiences could not possibly be accurate. When I called him on his expression and lack of compassion, he turned cold and angry, and saw me to the door. To add insult to injury, when I asked for a print off of my results, I was told that would cost 15 dollars. For 3-5 sheets of paper. I said they could just email it to me, but I was told that wasn't possible. It was pay up, or wait until I could see my family doctor. I hope no one else has such a bad experience. I'm sure they are not like this with everyone, but the way I was treated was truly terrible. Thanks for nothing.
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