Oakville, Canada
547 Trafalgar Rd
N/A
The customer service was great. I was having problems finding a bike through their online inventory in the style/size I needed (COVID impacted the supply chain), so I emailed them explaining what I was looking for. Within 20 minutes I had a response with a range of bikes and price points. 2 days later my bike was ready to pick up.
like
I bought a large Opus Orpheo 2 from Gears Mississauga. I am 6' tall but they sold me a bike which was designed for 5'7\ /- 2\. I asked if it was the right size and the sales person said yes even though I should have been offered an xtra large. They didn't even help me adjust the seat or handle bars to the correct height. Nor did they remind me that I needed a bell. They just incorrectly installed a kick stand that my heel knocks every time I pedal. I emailed and called dozens of times but they are too busy to respond. The bike was scratched and so I doubt they will exchange it. The experience left me feeling like they just rushed me out the store which an incorrectly sized bike. Now they are too busy to answer or return my call. I DO NOT recommend this store.
Service was awesome! Wide selection of bikes. They helped us find the perfect bike for me. They let you test the bikes in a huge parking lot beside the store! My friend called the store to see if they had the bike he wanted but they were sold out. They still helped him find it at another GEARS shop! Would highly recommend.
These guys were awesome, especially Martin. I was able to buy a bike and have it built for me on the same day, so that I could enjoy it on a long weekend Monday. Martin was a super cool guy to deal with. He even came outside afterwards to make sure I was able to mount the bike on my roof rack. Would definitely recommend this bike shop.
I bought a mini pump from them that came with a plastic cage that goes on the same place as water bottle cages. I asked them if I could borrow a 5mm Allen and install it myself, so as to not waste their time for a 2min job, they said they don't lend out tools, which is understandable. So I asked if they could install it. They said they'd do it at a charge of 10. Which makes their labour rate in the realm of 300/hr. I would highly recommend you do your business elsewhere. But if you can screw and unscrew 2 bolts congratulations, apply for a job so you can make more than 99% of all other professions! P.S. The pump is great though!
Deli
The best companies in the category 'Deli'