Nanaimo, Canada
2472 Kenworth Rd
N/A
+1 2505858960
DeliveryIn-store shopping
My salesman Leo was a pleasure to deal with, paid attention to every detail and answered all my questions immediately via email or text. I can't recall anyone who responds in 15 minutes or less, amazing service and being in my 70's who's purchased over 60 vehicles he is simply one of a kind no pressure salesperson!!
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Their service is always top notch
I bought a used car here and was very impressed with all the staff, customer service was excellent, my salesman Leo was a pleasure to deal with.
During the last five years we bought a C43 AMG and then an E43 AMG from this dealership and have had two others serviced there. In every case we have been treated as valued customers. All servicing was completed in a timely manner with no problems and the staff always made the experiences as comfortable as possible. We will continue to come here for service and likely for our next purchase.
I just purchased my 3rd SLK and as always was not let down by Mercedes, what a class act! I had not only a fabulous experience but a truly FUN experience! Isn’t that how it should be?! Ashkan Siamki my sales rep at Mercedes Nanaimo was OUTSTANDING from start to end! He was most responsive finding me my dream car and searching until the exact car was found. Phone calls were met with quick response times, questions answered fully and his attention to detail is surpassed by none. I really appreciated his great relaxed, happy, friendly personality, no pressure approach and his in depth knowledge. He made me feel like I mattered and made this purchase extremely joyful and wonderful. I love this dealership! They have the BEST STAFF, absolutely everyone is top notch! A Very Satisfying Experience! Marie Harel Nanaimo, BC —— I think it’s important to acknowledge people when a job is well done! At Mercedes Nanaimo the staff care! I want to especially thank: Karen Petty who worked tirelessly and until very late to make the deal a go! Extremely knowledgeable and pleasant! A true professional!! Matt Wakefield Sales Manager who during my recent purchase of my 3rd SLK supervised the process and stepped in, in a non-obtuse and caring manner always helpful when anything extra was needed. He watched from a distance, always present and stayed alert to making the process smooth and happy. He went the extra mile to make the deal happen and really extended himself in a way that was so professional and classy that you didn’t realize all that he was doing until afterwards and then it left you with a warm and gently cared for feeling! Now that’s special! Thank you so much Matt for making this experience truly fun and very successful!!
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