Vancouver, Canada
1195 E Hastings St
N/A
If there was a no star review I would be writing it. I'm posting this in hopes nobody else gets treated as I did. I bought a vehicle 2007 lexus gs450h from automax motors and just before the six months warranty was up I had issues with the hybrid battery. I called and informed the lady working there, but I was unable to make it in there before the six months was up physically so they wouldn't help me. I then proceeded to have the vehicle fixed myself which cost 2200 dollars and when my mechanic got in there he had found out that the vehicle had already had prior issues with the same battery. What they do with hybrids is buy them cheap from auctions and fix them and claim they haven't had issues, I also saw and suffered when the vehicle sold a picture of a pretty bad front end accident that was never declared. I was unable to look these things up at the time as I was unaware and uneducated on these practices. I ended up having to fix the battery again for after and sold the vehicle of which I paid just over 15k for for 7000 dollars as a result. I also spoke to the manager and told them I would have an investigation launched on them and they'd be shut down for a month and he laughed and said try a week. This has obviously happened before. Awful dealership in my experience and I wouldn't recommend that attempting to facilitate any business interaction with them. I didn't follow through with the investigation as it was to much trouble, I just let it go lesson learned.
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When I went to Auto Max Motors LTD I was greeted by a professional sales person. I am a new immigrant to Canada. I was given all the necessary documents for me to be able to make my decision carefully. I was given an inspection sheet along with a car-proof report for the car. I compared the pricing for the Honda Odyssey with other dealerships and made my decision to purchase the Van. The salesperson was not pushy and I never felt obligated to buy. They have very nice cars, also all their staff were nice and helpful. If they have the vehicle you are looking for, I would recommend you visiting them and seeing first hand what I and writing about. My experience with them was great.
I test drove a car here in September 2019 and without my consent the salesman used my information (provided only for a test drive) to check my credit via a loan application through Canada car loan. I had told the salesman previously that even if I was going to purchase the vehicle I did not need financing. Shady business practices!
This is a well established and professional second hand car dealership. I have purchased my share of vehicles (21) and have dealt with many dealers. From the moment I was greeted by Moe, to the countless test drives I did with several vehicles over the course of a few days, to having the keys of the vehicle I finally decided on handed to me with a smile and a full tank of gas...I tell ya...this was an awesome customer experience. If you are in the market for a quality pre owned vehicle, make sure you take Auto Max Motors for a spin. Thanks again to the entire staff for an awesome transaction.
Love Auto Max! So happy I found them, they are always efficient, reliable, and accommodating to my busy lifestyle. Ensuring my vehicle is in top condition for my safety and the many kilometres I have to travel. Shout out to Ana! She is always seamless with the service she provides. Thanks Guys!!
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