Nanaimo, Canada
1825 Bowen Rd #104
N/A
+1 7784412453
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Robin helped to find me the perfect bike. I was after a hardtail and we settled on a Chromag Rootdown. He was always patient with my questions and requests. On collection day he spent his whole afternoon getting it set up just right and customising it for me. This was the most welcome I have ever felt in a bike store and Robin was genuinely stoked for me. He has a great team who are also fun and knowledgeable. I can't recommend this store highly enough. Customer service done right. Bravo!
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Wanted a new pair of Chromag Rift knee pads and this was the only shop to have them. It was hard to get to the store from where I live so they simply popped them in the mail and I had them in less than 2 days. Awesome service, fair price. Knees are happy, I am happy.
Great service, and very knowledgeable sales staff getting setup with a new mtn bike.
In the last 3 visits to this store over the past 8 months I received absolutely horrible customer service. I have made many purchases here prior to this including helmets, gloves and camelbacks. I decided to have my bike serviced here and upon drop off the mechanic assured me I would be notified of any charges beyond regular maintenance. I not only didn’t receive this courtesy, I had to call 3 weeks later to find out if the bike had been serviced. I was told it was finished. The bill was 450 and well beyond the original quote. In the second visit, my family and I were looking to purchase 3 full suspension bikes. When asking if we might receive a discount for the well over 7K purchase the owner replied quickly “nope”. In our visits to 2 other local shops we were offered 5-10 percent discounts. It was clear that the owner had zero appreciation for our business. In the third instance I called asking if they carried any youth hardtail bikes, the person who answered the phone was so dismissive and rude stating “yeah, we’re not going to have anything like THAT here” no further dialogue. Nothing. We will never visit this business again as the owner and staff clearly do not value customer service or appreciation. Prentious, condescending, snobby and rude.
Impressive service top to bottom. I've been looking for a bike recently and there wasn't much inventory anywhere (side effect of pandemic life I'm sure). I went to Coal City last week based on a recommendation from my friend Dan. The salesperson was knowledgeable, friendly and helped me find the right bike. They even fixed my old bike tire and got it running smoothly in no time. Definitely recommend them!
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