Barrie, Canada
431 Bayview Dr Unit 12
N/A
+1 7057210555
Wheelchair-accessible entranceWheelchair-accessible lift
I was sent to Medigas in Barrie last month. I purchased my cpap machine and mask fairly quickly, and was given the employees card to contact him if I needed support or had more questions. I am really struggling sleeping with the mask on that I purchased. After contacting my salesman by email and not getting a response I went into Medigas and exchanged my mask for a different one. Finally got a response a few days later, and emailed him back stating I was really struggling and the mask I exchanged wasn’t working or fitting properly but was actually better than the one I had now and I was regretful that I had exchanged it so quickly. I explained to him that I was really having a hard time and needed some support in picking out a mask that would fit me and work for my sleep apnea. I asked if I could possibly come into the store and he could help me? He did not respond . A few days later I received a call from medigas asking how my experience was in the Barrie store. I explained what had happened and said I still have not heard back from the employee that helped me, and that I was not using my machine because I could not wear the mask and I needed some help finding something more suitable. Although pleasant , the caller stated that sometimes staff are busy and it may take a few days for him to return an email or to call me? It has now been a few weeks and I am completely frustrated and cannot use my machine I purchased as of yet. In talking to friends who use a cpap their experiences and support with the dealers they used were above and beyond anything I have experienced with Medigas in Barrie, I was sold a machine and then left to figure it out on my own with no follow up support whatsoever. I would not recommend anyone purchase their cpap machine from this store,
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Dealt with Eden and she was very informative and helpful. Couldn’t have been easier today to get all set up.
Very Helpful and polite. Answered all my questions.
Great service and support for my CPAP machine and supplies.
I was very impressed with Eden’s knowledge and wonderful attention to detail in helping me with my CPAP emergency. She was so helpful and easy to talk to. Thanks for easing my troubled mind Erin. You’re very good at your job.
Deli
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Wheelchair-accessible entranceWheelchair-accessible lift