Laval, Canada
1680 Boulevard de l'Avenir
N/A
+14509341150
Reserved bike with deposit since they would only receive it in a week only to be told over a week later that they had sold it to someone else. They initially claimed it was sold simultaneously online (if that were the case I would have been notified the next day) and after challenged said it might have been human error and forgot to reserve it in their system. In any case they refused to own up to their mistake, did not apologize, nor offer any form of compensation for their mistake for a replacement bike. Only thing the manager Sebastien said was to wait 16 months for the next shipment. Extremely poor customer service and would not recommend shopping at this location. If this is not a franchise then Quilicot should investigate to ensure that this location didn't sell this bike to an employee's acquaintance in these times of limited inventory - such a mistake is completely unacceptable.
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whereas with some of the other specialized bicycle repair shops refused to help(somewhere in North Blainville) I brought my rear KHS alite wheel needing a replacement freewheel. The staff at Quilicot promptly replaced my freewheel. The staff in other location did not know how to help... Recommend Quilicot.
Based on my experience, both the retail locations and online store is one star, due to lack of knowledgeable staff, long delays and a very weak online store (but on a side note their online customer service after dealing with them over one month to get two items in stock delivered from one store to another is at least three stars as they came up with some good excuses why the long delay). Overall I would suggest to only buy in store to insure the product is new and not damaged ( online buyer beware).
Excellent customer service! They are kind, knowledgeable and helpful. Even when you have to return something, they make it pleasant and easy. I recommend this store 100%
In 1.5 hours, their technician was unable to figure out why my front brakes were screeching. He then proceeded to claim that the noise I experienced was normal. It should not be normal that brakes are loud enough for people to turn and look at you when you stop. They have certificates on the wall along the service counter boasting the skill and qualifications of their bike mechanics. I find it comical considering a bike shop in Montreal was able to figure out and fix the problem in about 5 minutes (the wheel was slightly crooked).
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