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Pioneer Family Pools & Spas

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Kitchener, Canada

pioneerfamilypools.ca
Hot tub repair service· Outdoor furniture store· Swimming pool contractor· Swimming pool supply store· Hot tub store· Pool cleaning service· Swimming pool repair service

Pioneer Family Pools & Spas Reviews | Rating 4.3 out of 5 stars (5 reviews)

Pioneer Family Pools & Spas is located in Kitchener, Canada on 1176 Victoria St N. Pioneer Family Pools & Spas is rated 4.3 out of 5 in the category hot tub repair service in Canada.

Address

1176 Victoria St N

Phone

+1 5195785010

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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Denise Purvis

We ordered a new hot tub in September 2020. Due to Covid it was delayed, not Pioneer's fault and expected in this crazy world. Our salesman Ryan kept in touch and updated us along the way. We had our hot tub delivered today. Excellent delivery team!! They were professional and knowledgeable, answered all our questions. We also purchased a pool in the spring of 2020 from Pioneer and had a great experience as well. Highly recommend!

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sean o'brightly

We decided on a pool late in the season and were thrilled that Pioneer was able to get ours in late this year so it is ready for the start of swimming season next year. Very happy with the service Ryan and his team provided. I was particularly impressed with how meticulous they were levelling the ground for it. Ryan even came out and personally helped me close it because it was too late to take their pool owner’s course. Can’t wait to swim next year and I’ll added some pics when it is fully operational. Thanks guys, your good reputation in the K-W area is well deserved! Sean

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Tricia McGivern

We are thrilled with our above ground pool from Pioneer Family Pools! As a healthcare worker and single parent during COVID, I wanted to give my kids the most precious gift...time. I researched several pool companies and decided to go with Pioneer Pools, and then supply and demand put a risk to the whole dream of getting a pool at all. I owe a huge thanks to the owner of Pioneer Pools, Terry Martyniuk, who went above and beyond to not only find me a pool when there were none to be found, but arranged for the installation to occur months earlier than I expected..and he even threw in a robotic pool cleaner as a thanks for my role during COVID. I have never met Terry before and his gesture was simply an act of kindness to a single mom working long hours during COVID. My kids and I were so incredibly touched by Terry’s generosity!! It is evident that through Terry’s leadership, he has built a strong team who care about their clients and their experience, and this has trickled throughout my own personal experience. The quality of the pool is exemplary, and I found the customer care team to be very responsive when needed. This was very helpful as new pool owner who had a lot to learn about caring for a pool. My kids and I will be forever grateful to Terry and his team at Pioneer Pools for giving us a summer filled with laughter, sunshine and amazing memories....and I have no doubt many more great summers to come in our pool!! I highly recommend Pioneer Family Pools & Spas!!

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Steve Gale

My pump went the evening of December 24th and we went into panic mode thinking we were doomed and were to replace an 18,000 hot tub. No problems - Pioneer service tech said he'd be there Christmas morning and at 9am he had diagnosed the issue and replaced the pump. Customer Service taken to the next level. So impressed and grateful.

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Merisa Lukoji

Mark is so friendly and very knowledgeable too. He is very kind and extremely professional. He takes his time to answer all your questions and treats you with respect. Barbara is very sweet too. She is very interested in her clients wellbeing and is very patient too. We had a very good experience working with this company.

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