Kitchener, Canada
4585 King St E
N/A
+1 5196504255
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Sales: 4.5 stars. Delivery: -10 stars. Yes, that's a minus sign. I purchased 4 appliances in August 2020. I have received 2. Each month the \estimated delivery date\ of the remaining 2 gets pushed. I have just learned that they might arrive April 23rd, but this (again) is subject to change. I have been patient and accommodating because I am aware that the pandemic has caused delays, but my patience is wearing thin. Now I am looking at 8 months or likely longer. How long is the pandemic excuse realistic? I have paid in full and continue to lose in so much time spent on calls and being put on hold multiple times with no resolution. All this from a place that was recommended by my general contractor and designer who keep checking in to see if I have my appliances yet. Their impression is changing, understandably.
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It pays to shop at a reputable appliance store. Goemans fits that completely. From a completely well stocked showroom to full disclosure on all parts of your transaction and delivery. Our salesperson Deanna was helpful and made sure we had ample time to review fridge choices through appointments during the Covid restrictions. Our previous fridge was covered under an extended warranty purchased through Goemans and due to defects in that fridge our replacement was covered. Well worth the cost of extending it. Once a fridge was selected Deanna supplied a delivery date and when that date approached a confirmation call was received indicating the delivery would take place with the 2 hr time frame of when the truck would arrive. Delivery staff were masked, professional and very careful. The old fridge removed, new fridge delivered, unpacked and set in place. No damage was done to walls, floor or the fridge. All and all a completely worry free experience. Goemans should be the most highly rated appliance store in the Region.
We are very pleased with our entire experience with Goemans Appliances. Our dishwasher broke down on Monday, we did some research and found a very good price for the model we were looking for. We chatted on line with Jennifer and were able to complete the transaction, arranging delivery, installation and removal of the old dishwasher while on the chat. Delivery was exactly as arranged and installation is scheduled as we originally discussed. I would probably never even look anywhere else if we need another appliance. Excellent service and price. Well done.
Delivery and tracking system is very good. Quick and easy! Although we had to wait a very long time to receive our appliances (due to Covid 19) and the follow up from the sales man was not very prompt at the beginning.
Purchased a fridge over the phone (because of Covid-19) and received great service from Goemans call center. Received my fridge yesterday and was very pleased with the care and efficiency in which it was delivered and with the phone call 20 mins before arrival. Procedures that were implemented to make it a quick, careful and safe delivery were very appreciated. Very please with my new Samsung fridge. My previous fridge was 20 years old and what a time for it to malfunction! Thank you!!
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