Burnaby, Canada
8118 N Fraser Way #3
N/A
+1 6044444332
Pretty sure Ben Affleck helped me out... seriously though helpful, thorough and friendly in the front of house and warehouse. These guys are rock stars (or movie stars)!
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I am sure this review will be removed. But what the heck I will give it a shot. I give them 2 stars as they had what I wanted. And the location was close. That’s all that was good though. I made a call first to make sure not to waste anyone’s time. I was told they had what I need. I got there and was told they did not. I said well let’s see what you have. First size was a bust so I asked for a bigger size. This is where the service started to tank. Apparently two trips to the back is 2 to much. He did not bother I had to ask again. He said come on it’s Friday! And went reluctantly. Turns out the second trip would work. He asked how many I needed. This was a difficult ask much like finding what I needed as I needed to know the price first. I had a budget to stay within. I told him give me as much as you can just keep it at 50 bucks. He gave me a total of 58 bucks after tax. I said it has to be under 50. This is where the CSR broke rule #1 he told me I was the worst customer ever. Really? My Wife is a CSR I know a bad customer and I ain’t one buddy. I think this guy is in the wrong field. I work in film. I make buying decisions for a dependent that can drop 10’s of thousands on fasteners. And some times pennies. Guess I came in on the wrong purchase that day. I am sure service reflects the size of the purchase order. Next time safe your customer the trouble and tell them on the phone not to bother coming in if you don’t want to do the work.
Terrible service.
Excellent support and Suplies
K2 Fasteners has moved! New address is 3 - 8118 North Fraser Way, Burnaby, BC V5J 0E5.
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