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Hakim Optical Hamilton - Upper James

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Hamilton, Canada

hakimoptical.ca
Optician· Optical products manufacturer· Safety equipment supplier· Optical wholesaler

Hakim Optical Hamilton - Upper James Reviews | Rating 2.6 out of 5 stars (5 reviews)

Hakim Optical Hamilton - Upper James is located in Hamilton, Canada on 967 Upper James St. Hakim Optical Hamilton - Upper James is rated 2.6 out of 5 in the category optician in Canada.

Address

967 Upper James St

Phone

+1 9053871860

Service options

In-store pick-upIn-store shopping

Open hours

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Iamara Sousa

Last year my husband and I had our eye exams there and we purchased 3 glasses there too. I'm aware we didn't book an appointment last week, but they allowed us to enter. Everything was ok, but when we decided on our glasses and they submitted the bill to our insurance, we found out that we had to wait until Jan 2022 for our glasses to be fully covered again. We apologized for the inconvenience and we told her we would call the IC, but the lady tottaly changed her behavior and started telling us that they shouldn't have let us in and gave us a disrespectful look...she didn't even say bye when I passed by her apologizing again. I tottaly understand that we are having difficult times, but I felt so bad!!! Sometimes things go in a different way we plan, but you don't treat customers like that!!!! We would have purchased 4 glasses there that day, but I'll never put my foot there again!

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Sara Davidson

Doctor was fine, and one of the opticians was helpful. The other was clearly trying to rush us out of the store (I was out before closing and was paying attention to the time). She was huffy and annoyed when I asked for help with frames, rolled her eyes when she saw my tray full of frames I’d already tried, and kept bringing up that they were tired and wanted to get home. Really negative experience. Amazing how rude people can be when you’re trying to spend multiple hundreds of dollars at their store. No telling how they’d be once I dropped all that money (especially judging by other reviews about the change in attitude once they have your payment). I won’t be back.

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Robb

Good quality n selections ..friendly helpful staff

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Ev

I purchased a set of designer frames last year and within two weeks there was a scratch (more like a gouge) and I barely tapped them but was told there was scratch guard and my frames are so loose that the lenses are barely staying in. They told me because my frames were designer, I cannot get a replacement. I paid SO much money for these glasses!! I will never step foot into any Hakim store again.

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Jennifer Taylor

First visit was okay. The manager helped me pick out 2 frames that I am still happy with. However, the measuring or lab really messed up my progressive lenses. When I went to pick up the lenses nobody spent time to ensure the fit or lenses were correct - I was given the glasses without any cleaning solution or wipe and sent in my way. I had troubIe seeing my computer screen at work. I went back twice in the middle of the day to talk to the optician and was told she wasn't there and I should have called first?!?! It's an optical store! Both lenses have a weird imprint/mark on them that I can see. I was told that's the way the lenses come. I have worn progressive lenses and never have seen this before. I found the whole experience very unprofessional and upsetting. When spending over 700, one would expect some level of service. Maybe other Hakim locations are ok but definitely not this one.

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