Etobicoke, Canada
225 Rexdale Blvd
N/A
+1 8774478778
Wheelchair-accessible entrance
I had my 15th order delivered today and Grocery Gateway exceeds my expectations, well done! Delivery is consistent, on time, all drivers encountered have been pleasant. I feel that they do a better job than I did when I shopped in person. After lock down is over I will continue to use this outstanding service. All orders have been 100 percent correct and any substitutions were well received. The quality of food is outstanding the web site is easy to navigate. Thank you for providing this excellent service during these unprecedented times!
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Horrible experience recently!! Received so many unfresh items in one order! moldy organic grapes, moldy blueberries and two box of milk which will be expired in two days and two package of bread expired in two days!! Bad customer service!!! people working there just do not care at all. They agree to refund the money for milk and moldy grapes and blueberries , but not for bread, and told me the bakery freshness guarantee is two days. Anyone would like to purchase packed bread which will be expired in the next day?!!! Also, when I received my order, raw meat are placed in the same bag with fruit!
They made a mistake with my order. I called Customer Service. I was put on hold for what felt like forever. When I finally did speak to an agent, she said she'd refund or give me store credit. The phone line got disconnected. I had already given her my order number and my email address (since I had already emailed her a picture of the mistaken item as per her request) but she didn't bother giving me credit nor did she get back to me even though she had my email address and order number (I emailed her explaining we got disconnected and asked for help). I didn't have the time to call back and be put on hold for a long time again. I sent an email to the customer service department asking how to log a complaint and I haven't heard back from them other than they are busy and will get back to me eventually. It's been 5 days! They have horrible customer service!!!
The owner of the company ask us to send e-mail to their customer support to pro vide us with solution and delivery our food order to our door. We did send e-mail 5 day ago. In 5 days NO ONE from Customer support contact us. Food items were not delivered to Senior since January 10, 2021. DO NOT USE THIS COMPANY FOR FOOD DELIVERY!!! If possible I will give them ZERO for delivery service. My husband is Senior, over 70 yo with health condition. We always have problems with Longos independent truck drivers from Longos. Today driver simply did not deliver our food order with bread to our house telling that his large truck can not drive to our driveway - too slippery- and his supervisor advise that he can not push INDEPENDENT driver to deliver our food order with bread via truck or just simply by walking to our front door porch . We have deliveries from wallmart grocery and Amazon 2-3 times a week and never get any cancellation from drivers. I am attaching picture of driveway and porch with marks left by previous truck deliveries. Longos drivers always LATE and do not want to come to our porch with goods ordered. Supervisor is no HELP. She just ask us : you want to cancel your order ??? Also they are lying to customers even on his web page - look at their comment attached - senior lady complain that they did not deliver to her door and longos representative - owner made a comment 3 weeks ago that at Longos they are making accommodation for seniors by delivering directly to senior's door . 3 weeks later - still not delivery to Seniors directly to the front door porch
Update: Even with a note on your account their delivery drivers still won't deliver to your door if you don't live in a house. Grocery Gateway has some serious internal communication problems. Heads up, Grocery Gateway doesn't seem to care about the safety of the elderly and decided they were not going to deliver right to the door at retirement residences any more with NO notice after doing so with no issues for the last few months. Instead they dropped the groceries in a different building (across a large parking lot) and refused to do anything else, forcing my disabled grandparent to trudge back and forth several times in the cold to the populated building (risking COVID-19) so she could pick up 200 worth of groceries while also paying a 10 \delivery fee\. We complained to their Facebook page but our comments kept getting deleted. They don't care. If you're at risk there is no point in using a delivery service that doesn't go right to your door, please look elsewhere. Update: The canned response being sent on negative reviews is frivolous. There WAS a note on our file in the first incident above. Support swore that the next order would be delivered to the door but the EXACT same thing happened AGAIN! To make it worse, after complaining again they promised to have someone come back to take it from reception to her door. 6 hours later with no follow up while perishables sit out. Grocery Gateway is a terrible choice for those who need reliable grocery delivery.
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