Penticton, Canada
27 Front St
N/A
+1 2504924252
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
If there was an option to give a zero star review it would apply here. I have been attempting correspondence with this business via the \contact us\ form on their website and then the email address that was eventually provided to me when they finally responded (I use this method of correspondence so that I have a trail of conversations rather than off the record phone calls). I sent two messages using the website asking them to address my complaint with the subpar arrangement that was delivered to my family member for Christmas. I placed my order Dec 3 to be delivered Dec 21, knowing it is a busy time and wanting to give them lots of notice. The website advertised an arrangement with at least five bigget red flowers, some smaller ones, and some Christmas greenery and red and gold decorations. It did specify that it wouldn't appear exactly as shown and I was not expecting a replica, but at least something similar. They delivered a basket with nothing but an over abundance of greenery I could pull off my trees and a few white flowers with peacock colored decorations that then started wilting two days later. I contacted them twice between Dec 22 and Dec 28 using the website to explain the situation and ask that my complaint be addressed. I received a response on Dec 28 just asking for pictures and providing an email address to send them to, no apology or acknowledgement of my disappointment. I sent the pictures Dec 29 and have received no reply whatsoever. I emailed on January 5 asking them to respond and sent another follow up email again this morning. Hands down the worst customer service I have ever encountered.
like
Not impressed, I had asked and double checked my instructions were understood but in the end flowers delivered 2 hours before requested and website prices were different from what was charged.
I have had the pleasure of dealing with this organization on several different occasions. When I sent flowers last year to my aunt, she kept sending me pictures showing me how beautiful the flowers were, how they just kept blooming and how long they lasted. It made me so happy to see how much she was able to enjoy this special gift of flowers.
Received 2 bouquets of flowers. Gorgeous!
Deli
The best companies in the category 'Deli'