Maple Ridge, Canada
21626 Lougheed Hwy
N/A
+16044762453
I bought two bikes from Cap's Westwood Cycle this year after looking at several bike shops. Not only are their prices the best around (and yes, I have price matched at other bike shops), but it's their customer service that will have me as their customer for a very long time. Blair (store manager) and Natalie (?co-manager), and Ricky (bike technician) are probably the friendliest and most accommodating individuals in this business. Like I said, I bought 2 bikes for my wife and I, but unfortunately my bike just didn't work out, both mechanically and size. I brought my bike in today, and Blair did his absolute best to try and meet my needs. As anyone can imagine, buying a bike requires a lot of thought and patience. By the time I was finished, it was 30 minutes past their closing time. I did not feel at any point I was rushed out of the store. They remained extremely professional and patient with me. At the end, we were able to come to an agreement that left me a very happy and content customer. These guys are worth checking out even if you don't live locally. You'll be glad you did. I'll definitely be recommending them! Thanks again for your excellent service Blair, Natalie, Ricky, as well as the rest of the team at Maple Ridge's Westwood Cycle.
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Blair and his staff are terrific. Every time we walk into Westwood Cycle, we're greeted, making us feel not like we're customers but friends. Our questions and concerns are always answered knowledgeably and professionally. In short, we feel taken care of, like we matter. It's always a pleasure to do business with Westwood Cycle, Maple Ridge. We wouldn't take our cycling business anywhere else. And, by the way, if you're thinking about buying a new bike, and you're serious about cycling, spend the extra money and get what you really want. We bought two bikes by Trek, one less expensive than the other by about 250, and we've sure seen the difference–from the details, to the features, to the ride, to the feel. You get far more than 250 in extras. Worth every penny.
My son got a scooter from Westwood that he has been wanting for ever. He is one happy kid which makes mom happy. We had an incident where his deck was taken, luckily it was returned but in the meantime Kate from the Maple Ridge store was absolutely incredible at going the extra mile and trying to find a new deck for the specific model he has since they didn't have any in stock. Kate helped out so much and Kept me in the loop of any communication she had with the manufacturer. Luckily we didn't need the new deck as the original was returned. I would definitely recommend this store. Thank you again Kate!!! You guys are amazing!
Great products & service. The staff at Cap's Westwood Maple Ridge are courteous, friendly and knowledgeable. One of my purchases involved a bike rack for the back of my car. The Cap's representative legally could not put the rack on my car for me, but did come out to the parking lot to show me what I needed to do, and made sure I put it on right. That's great service! As well, I've seen one of Cap's representative's, Rodney, go the extra mile to provide excellent customer service to a customer who had a hostile and confrontational attitude. Rodney, remained in every way respectful and courteous to the customer. This is a place that deserves my business and everyone else's. Highly recommended!
Closed at this location but they still have their other locations and offer a large selection of product for cycling public.
They gave superior service and care while helping me and my wife find our mountain bikes. They are very knowledgeable. We just love our new bikes.
So love this place. Service is exceptional and the staff really know their stuff. Feels like home whenever I am there.
Big kudos to the team for handling my issues with my Trek bike frame. I felt in good hands the whole time while they continued to work at replicating my issues and discussing directly with Trek. Outcome of this was a confirmation of a frame replacement from Trek and a customer for life! Thanks again!
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